Brock Central (Office of the Registrar)

So unhelpful. There is no choice but to go to them and some of them have no idea how to help you.

Hire more staff, you guys are incredibly unorganized

Why are they inconveniently open for only 6 hours?

Its the most redundant registrar's office I have ever seen and experienced in my life. The staff that works there knows nothing, has no knowledge about anyhting and is extremely under-trained. I spoke to this girl called Rosalia on chat to get her to process a document for me since it had already been like 10 days since the request and they were supposed to get back to me within 5 days; and she straight up lied o me twice on chat saying they had a back-log and out of all months Jan is their busiest processing time. I knew she was lying because while I was talking to her on chat; I was also on a call with another one of my representatives and after 15 mins or so she processed the document immediately cause I literally had to beg for it but this Rosalia girl still kept repeating the same lies while I already had the document in my inbox she said she is still waiting for confimration from the co-op department like how did I have the letter then. Its honestly suprising to see that they are ready to let their work ethics loose by lieing to students like that. They should be ashamed of themselves

It is with great pleasure that I write this review of Brock Central. Brock Central, aptly named as it barely resembles anything close to a Registrar’s Office, is the most inept group of bumbling buffoons at this university. Never in all my time at Brock have I been able to rely on this office. Requests for documents are consistently late if you even receive them at all. If you try calling, you will be on hold for a minimum of an hour. If you try emailing, it is unlikely you will receive a response. Every Brock student, past and present, has a ridiculous story to back up these incompetencies. I assure you, even if you are able to get to a point of productivity, the agents working there do not know the proper procedures to help you. You are far better off trying your best to figure it out yourself. They have failed, and continue to fail Brock students and the university as a whole. I am extremely glad to be moving on to a new secondary institution so that I will never again have to deal with the headache of trying to get Brock Central to do their jobs.

I get a different answer every time I go in. The associates need better training. It’s really left up to you to play detective and figure things out for yourself.

the absolute worst! during the COVID-19 situation you would think they would have someone you can talk to in person, don't tell me you can't set someone up to work from home to answer general questions.....disgusted.

Extremely understaffed and inefficient logistics. Picking up a prepaid transcript has never taken me less than 40 minutes, usually with only one or two people waiting and no staff at the service window and no one to greet you when you walk in. I used to be able to pick up transcripts from a friendly receptionist instantly before they changed to the new system a few years back.

After initially being dissatisfied, a lady did call back and answered my questions and concerns. Unfortunately not the answer I was looking for, however despite summer hours and staffing they made the effort to reach out and respond in a timely manner. Thank you.

Apparently Brock Central will send your CPP forms to Service Canada for you (the last school I went to signed it and then I sent it out myself). I send Brock Central my CPP form at the beginning of January, after multiple emails and calls they finally confirmed on February 18th that they sent the form out for me and now I was just waiting on Service Canada to proccess it. Today on March 29th I called Service Canada about why I had not recieved anything (with Covid I assumed they are swamped) and they informed me that Brock Central never sent them anything.I am currently making a Service Canada account (I recommend any student who recieves CPP do the same) so I bypass this BS service and send the form myself.