Big Feet

Excellent customer service. Very accommodating with appointment time. Service is professional and friendly. Very clean space. Fantastic reflexology.

William was amazing. Knew every pressure point to relief pain. He speaks good English too. Great location close to the airport. Will definitely book again and again

When I called to make a reservation, the receptionist said they would arrange an experienced masseur for me. However, during the massage, this masseur answered phone calls and used their mobile phone, and their massage technique was that of a complete beginner. It was extremely infuriating, and I will definitely not come back again.

Convenient location and easy to schedule. Could have been tidier but I don’t feel it compromised the service. It’s a straightforward massage place, not a spa like experience.

I booked a body massage as well as a foot massage. The body massage was absolutely fantastic. The service was amazing, and the man was very friendly. Hands down, it was one of the best massages I’ve ever had. The attention to detail was very impressive, and the services were very thorough. I also got cupping as per the man’s suggestion, a must try! The foot massage was equally as pleasant. I will definitely be coming back. It’s a must go location!

My husband and I are regular visitors at the Victoria location and we were impressed by the quality of the service we received at this location while being in Vancouver for the weekend. So much so that after a one-hour full-body massage we stayed for a one-hour reflexology! We will definitely come back when in Vancouver.

Kelly is an excellent masseuse, focusing on meridians. Don't be fooled by her appearance; she may be only a petite 5' but she is *extremely strong* and highly skilled with experienced hands and I can say that I am wincing in pain sometimes (but my back needs her intense pressure!). I highly recommend Kelly because I am someone who does a lot of outdoor activity combined with sitting at a computer all day. She relieves my aching back, tight shoulders, and I leave feeling entirely blissed out. It's not a fancy place; it's a straight forward massage place. If you need a spa experience with harp music and candles and aromatherapy oils, go downtown and pay 4X the amount.

Horrible experience and the customer service was nonexistent. We made an appointment for 5:15pm and while we waited the lady brought in two of her friends and said she had a cancelation so she will get them in. We stood up as we assumed we were next and she looked at us and said no not for you and took her two Friends to the back. We were waiting for 15 minutes and it was obvious that this woman did not care about providing good service to patrons of non-Asian decent. We've been going to Big feet for years in Guilford, Langley and Abbotsford and have had great experiences and never felt discriminated against. This particular location was absolutely horrendous and I will not be returning to this location. I didn't stick around to see how the massage would be...If it's anything like their customer service and people skills I'm glad I didn't pay for a service only to be disappointed. If I could give 0 stars I would.

I left this place feeling awful, there is no way this place is legit. The manager said they had 10 years experience yet me and my wife felt violated by how bad the massage was and how injured our necks and traps felt after m, wish I could get my money back. Don’t go here. - local B.C resident