LifeLabs Medical Laboratory Services

I find this location is less busy than the others, and the staff here are always friendly.

The staff was kind and the wait time was minimal. Parking was pretty full when I went.

Basic customer service would be great, the staffs were soo rude I could not believe it. The nurse that does the blood test didn't even told me before she would put the needle, didn't introduce herself and was Very abrupt. I felt really stressed going there as I don't like blood test and this was the worst experience I've had. They also asked me out loud how long I've been to the toilet the last time. Which I ft should be discussed with the nurse in private not in front of other customers. It's like they take customers for numbers.

I showed up there at 8 this morning and was told it’s by appointment only? I checked the hours of operation I do not see anywhere it says by appointment only?

I have never been to this lab before. I just went in to ask a question about a 24 hour collection I had ordered by my doctor. The girl was extremely abrupt with me. Saying she had to register me to get the container. Fair enough.....I then had to let my sister know how long I would be as she was waiting in the car. I asked the girl if she knew how long the wait would be. Again, she was super irritated and abrupt saying 15 to 20 minutes because she had to register me. For some reason she kept repeating the being registered part. I felt so absolutely uncomfortable with her rudeness I left and said I would find another lab. This kind of behaviour is so uncalled for. I am a registered nurse and in 27 years I have never spoken to a patient in this manner. People are usually nervous about getting tests and blood drawn. This occurred on Friday July 3rd at approximately 3 pm. I hope she changes her ways. I will never attend there again.

Best LifeLabs experience so far! They were friendly and fast and everything went smoothly. I had an appointment for a blood test and I was in and out within 5 minutes. I would go here every time.

Technicians are very friendly and appointments are on time! Free Parking is also available!

They'll answer you're call and after they you tell them you want to book an appointment they send you back to the main menu to hold for another 30 min to talk to another person to book the appointment... Uhm ok

Very easy to download the app and make an appointment. Wait time was 42 minutes. Arrived, was greeted by staff with covid questions and hand sanitizer. Waited 2 minutes and got my blood test. Very friendly and capable staff. In Steveston, (Richmond) BC Canada.

Small tiny Lifelab tucked away in the SW quadrant of Richmond. Ample parking spots right by the door. The lady had trouble taking blood samples from my wife - took a while (maybe 5 minutes) and several pokes later, found it and got 1 single tube. Was at the Lifelab on No3 last week - 1 poke and within 1 minute got 3 tubes of blood. I was standing there watching on both occasion and can safely say it was an issue with the technique. Gets the job done though.