Altered Image - Kitchener

Had 2 pairs of pants hemmed and the stitching was so crooked! They charge $20 per pair, and that would have been okay if they had done a decent job. I’m never going there again.

Used the service out of convenience as I had just purchased a suit in the mall. The tailor proposed a lot of alterations and I ended up only accepting the ones I agreed with (having worked with a number of tailors I felt he was up selling). About a month after receiving the suit back I realized he had not taken in the waistline on the pants despite having charged me for it. I could still see the chalk lines he had marked on the waist during the fitting. 6 months later the hemming on the pants came loose and I had only worn the suit twice since picking it up from the tailor.Abysmal quality and pushy sales approach overall. Convenient location cannot offset the failings of this business.

Paid $35 in total to have two pairs of trousers hemmed. One of the trousers was straight-cut, but the man measuring the length for me insisted that it needed to be taken in" at the hem as well. I declined.He asked for the full payment upfront

I'm very happy with the work they did. As a wedding officiant, I need to wear suits that fit perfectly and photograph well. I brought in 4 suits, a blazer, and several trousers for proper tailoring. Most of these were older outfits that I wanted to fit me better or to take on a modern look, but two were new off the rack" suits that required some tailoring to fit properly before I could wear them at all. The alterations on the suits and blazer included taking in the waist of the jackets for a slimmer fit

My son bought a suit at the mall for his upcoming prom. The store gave us a coupon to get the pants hemmed at Altered Image and told us they would hem the pants while we finished shopping. The man told us he wouldn't be able to hem the pants that day but they would be ready in a few days. Being we were out of town we decided that it would be fine to come back later in the week. While he was pinning the pants he proceeded to recommend to us to fix the jacket sleeve etc etc. to make the suit look more tailored. We agreed. We went back on Thursday when it was promised to be finished. When we got there he had taken the sleeves apart and the pants but it was not complete. My sons prom was the very next day!!!! The lady tried to tell us to come back the next day maybe it would be done.... We didn't take any chances we had to demand for our money back and we were lucky enough to find someone to do a temporary fix to get him to the prom the next day! BEWARE of this place!!!!

I brought in 2 shirts to be hemmed, received them both 2 weeks later, and the seams were uneven, and extremely thin. Not to mention, there was already a pull in the seam that they “fixed”. My shirts had 3 areas each where the seam was ripped, and instead of fixing the whole seam, they only patch fixed it. It looks awful and am extremely disappointed after paying over $50. Would never recommend.

I brought a dress in to get hemmed that had 1 sheer layer that needed to be shortened by about an inch. They clearly saw that I was a student and likely didn't know the cost of these things and charged me $80. When I went to pick up the dress they did not allow me to try it on in store to ensure it had been done to my satisfaction. They did not care if the work had been done right.

They closed early when I needed to pick up something for an urgent event after they said it would be ready. No notice or communication given. Called to address it and received no answer or opportunity to leave message. Dress now can’t be worn for event.

Tried to Ruin my Job Interview on Purpose...I am a really mellow guy but man was this place frustrating. The blunt lies and rude customer service were ridiculous. I arrived on Friday with 1.5 hr till closing to get my pants hemmed (they advertise on the spot hemming). They flat out refused, saying everyone in the back was busy and come again it won't be a problem. Being an understanding person I decided to come back Sunday, letting her know my interview was on Monday and I needed to get the pants hemmed. She told me to come before 5 when the place closed and I assumed everything will be ok.Fast forward to Sunday and I arrive an hour into opening. The old woman at the counter immediately shunned me, saying the tailor is not in I told you to come at 3." Not sure why she picked 3 pm that was never mentioned. Respectfully I reminded her she told me to come before 5 pm

Had one pair of dress pants hemmed, quality seems good but turnaround was a little slow (4 business days). I think there are new owners since the last review. Hours for weekdays should be 10 am-7 pm