Brooklin Home Hardware

Have normally had a good experience at this home hardware. Been going there for 15 yrs. Today, needed a water refill and some soil. Filled water up while the obviously inexperienced cashier tried to do a return with one customer at the cash. Water filled, waited to speak with cashier for water plan info, then took water to truck. Returned and told cashier waiting to get soil when done. Roughly 15 mins with one return, while another male employee hovered nearby on the floor, never offering to assist at the cash. I walk to back of store to see whether can purchase soil at their registers because it’s “a bit ridiculous waiting at the front for a return.” A very tall female, who I recognize has worked there for years, started walking to the front with me. She claimed it wasn’t very busy up front with a sarcastic tone. We get to the front cash and there’s now 6 ppl in line AND only now has the employee from the floor opened another cash. The tall female took over the cash to help the next person. Why? Why doesn’t a staff member, who clearly isn’t doing anything on the floor, ask to help me while at the cash? Why didn’t the struggling young cashier not ask for help? Terrible service on this occasion. I walked out.

Love this store. Very friendly and helpful staff.

Great place for those small jobs around the house. If you just need a few screws or a light switch you don't have to walk around the big box store and deal with the crowd. It's a more personal small town feeling . It kind of brings you back to the days of old when the big box stores were not around yet. That's why we moved to Brooklin from the city, to enjoy a more laid back and relaxed lifestyle.

Carry just about everything you will ever need at the same or slighly higher price as the big box stores. Bonus it's just minutes away. Convenient and the owner Jeff is amazing.

Cashier wasn't very friendly when I was there this morning. I said have a good day and he was very ignorant if you want the customer to respect you , maybe you should show more respect to the customer. They whine that customers are rude, then maybe don't be so rude yourself.

Very nice people. In and out quickly and with a product not many others had available.

All the staff are friendly, knowledgeable and resourceful,Furry Murray always makes you smile and Natalie always hits it out of the ball park. Thank you HH Brooklin for being local and providing above and beyond service

Great helpful Staff......they had everything I needed. Much prefer shopping locally rather than the Big Box Giants"."

I’d give them a hundred stars, if I could! Bought a large piece of outdoor furniture and paid extra for setup. Team delivering went above and beyond! They had to go through my house and deal with my narrow sliding door in order to get it into my backyard. I was so impressed with how they handled everything. I am a Brooklin Home Hardware customer for life!