OPTOPLUS - Clinique visuelle de Sherbrooke

Great as always with Dre Gaboury!I am purchasing glasses for the 1st time base on her prescription.

Excellent service. I appreciated the follow-up call that was made the day following the evaluation.

Phone hangs up when you dial, no message nothing.

I was not impressed with my appointment I made for an exam. Everything is rushed to make a quick dollar. I was rushed through my appointment so quickly that the secretary nor the optometrist took the time to update my medications within my file. I also informed the secretary when I made the appointment that I needed the eye dealation test to be performed. No such test was performed nor schedule to be performed at my appointment I had today. The most important test was the eye dealation one, not vision test. I also didn't like that they wanted to take a picture of my RAMQ medical insurance card to keep in their system. My RAMQ card, and it's number, is private information. Someone my age are not covered by the RAMQ for an optometrist visit. Them having that information actually leaves room for fraud to be committed on their end by charging the RAMQ for services not rendered. I'm not saying they're doing this, committing fraud, but it leaves room for it to happen. And what happens if their system gets hacked and all that private information is stolen? They claimed they want a picture of people's medical insurance card because sometimes the RAMQ will partially pay for some emergency services. I still don't understand why they need to have that picture and information? Even the hospital doesn't keep a picture of our RAMQ insurance card. When there is an emergency people bring their RAMQ card with them to the hospital. Optoplus better hope nobody hacks their system one day and robs all of their clients RAMQ ID.The appointment I scheduled was not respected, what I initially went there to have done. Second, it's not my fault if the optometrist was too rushed to update the list of medications I take since last seeing me for a few years. It's not professional nor responsible as a licensed professional. But if you're a patient that spends a lot of money on glasses, etc every year they probably give you the red carpet treatment.The optometrist that I have at this clinic ONLY seems to do eye exams, nothing else. If you have any problems she'll just send you somewhere to see a specialist. I always had the impression that she fakes it until she makes it. In other words, she knows enough to hold down her job. I never got the impression that she was good or passionate about it.What happened today is my fault because I had a bad feeling returning back to this place. I should have listened to my instincts. They know how to take your money, they just don't want to earn your money.

Excellent service——very satisfied with the staff and the optometrist.

Excellent service!

Excellent service

Excellant Service !

Excellent!!!

Excellent service client!