Jay's Jewellery

Fantastic! I have now dealt with Jay's on 3 separate occasions (both locations) and I only have positive things to say. Both Jay and Shalini are very professional and friendly. I will be going back in the future for more pieces.

Jay is a good man but he's nearing retirement and he needs someone reliable to take over. While I feel for him, his shop is still a business at the end of the day and they need to improve their retail operations. I had the opportunity to have a one-on-one discussion with Jay about some of the difficulties he's currently facing with his front end, other customers may not always have a chance to get to know Jay and therefore may find the customer experience to be lacking in some respects. Overall, the product is exceptional, the service and customer experience though is lacking. The shop is a staple in the community so I will come back, but in this climate, they really have to improve their response time and promptness.

Although I am not a fan of malvern mall , I would go here anytime if I needed jewlery fixed. Jay is great .

I always bring my jewelry to get repaired and fixed at this place. He’s a great man who does the job efficiently and takes his time never rushing any work.

I had my chain repaired there. It was done quickly. It was done perfectly. You can't tell where it was repaired. It's flawless. I unfortunately have more chains that I clumsily broke so I'll be returning to have them done as well. I'm glad I came across this store.

Super happy! I brought in a 20 year old ring that had been cut in half be repaired, came back two days later to what looked like a brand new ring.I’ve come here in the past for pendants and they have a really good assortment of unique styles + customs. Service is quick and pricing is reasonable.

Quality service and quick repair of my necklace, pendant and bangle bracelets at reasonable price. Will surely comeback to Jay’s Jewelry.

Had a chain that broke on one of the links, other places told me I'd have to get it sent away for repairs, but I came to Jay and he fixed it right there within 10 minutes. Very professional, guy knows his craft. I know who I will come to first if I have any problems with jewellery, thanks Jay.

Jay is a Good man but he does not respect your time. I've been going to Jay's shop since I was a kid, he's always a nice guy and has manners. Although he has all that he will have you coming in and out of his shop wasting your time and gas before he picks up his phone and tells you that the item is not ready. I was paying to get a grill job done and I went to him 8 Times including to ask for a refund because every time I went it wasn't ready. The 8th time I already went with a refund in mind after being told that day after a coworker of his called him that he was sure it was done but he wasn't in and I could swing by later and pick them up. They still did not have the design done and had not called me for extra time before I came down. After putting down a $200 deposit and giving in my grills to be melted down for the job which they weighed for $125 on top of my deposit I left with $50 and a loss of respect for the business there. The money is not an issue but I left without an apology and asked if I was low on cash as if that was the cause for canceling the job. Never swore or yelled for me to leave but the disregard for my time and respect shown was enough for me. Good guy but beware if going there.