On Time Service Corp.

I posted a review noting my dissatisfaction with the repair of a pair of earrings. I immediately heard from On Time, and they offered to take the earrings and repair them properly. To simplify communication, I took them to their main location in Burnaby, spoke to them directly, and already have the earrings back, properly repaired. The workmanship is excellent and I am very pleased with the polite service and excellent job now done. Thank you so much for fixing these!

Just had battery replaced at the location in West Vancouver - super speedy and reasonably priced! If only finding parking at this location was as awesome as the customer service and speed are.4 stars because like The Bay parking lot was so busy. Not this company's fault as apparently they are not The Bay, but a separate company - but hey, Google asks me to rate my experience.Will definitely be back when this battery dies in like 3-5 years.

I had my Citizen Eco-Drive sent to On Time Service Corp.'s workshop through Hudson's Bay for servicing on July 24.I gave the go ahead for On Time Service to repair the movement on Aug 9th and was promised it would take 2 - 3 weeks to repair.Fast forward 1 month, I was advised they could not repair the movement and needed to replace the module.Nearly 3 month later after it was sent in, the watch was finally returned to the Hudson's Bay store and received on November 4th. I learned that On Time Service Corp. initially returned my watch to the wrong store resulting in an additional delay.I picked up my watch on Nov 5th. The first thing I noticed is that the calendar display was changed from black numbers with a white background to white numbers and a black background. I also noticed some of the watch hands had either small scuff marks or finger prints on them.I did not give consent for On Time Service Corp. to change the appearance of my watch and they did not consult with me that they would substitute a different colored part. I assumed all repairs were internal and would not affect the external appearance of the watch.Like another Reviewer posted, it seems they made the repair but assumed I would not notice the change particularly to the calendar after the repair. I have had exceptional watch repair service from On Time Service Corp. in the past. As a repeat customer, factoring the long wait time and poor communication from their workshop, this is by far the worst experience I have had with On Time Service Corp.

Had a Seiko auto-winder shipped down for servicing. Apparently a spring replacement was required.Got the watch back, but noticed it was ticking differently, and the second-hand no longer paused when setting the time.After some inquiries were placed, one of their techs had quietly gutted it and placed some other random Seiko movement inside it instead of fixing it.I was told they had the guts of my watch still there and that I could send it back to them to be repaired properly. So I did just that.I was then contacted and told that they would need to have the second hand replaced due to damage, and that they would have to order it from Japan.Not sure if that second hand was damaged during the original repair"

Great service! Brought in a chain to get it repaired, and they were not only apologetic that they weren't able to get it to me that day (I had come in late in the day), they charged me 1/4 what I'd been quoted elsewhere! Elsie especially was so curteous and kind! Thank you!

Edit: They contacted me to get it buffed out for free. It was kind of them to follow up. Thank you!Changed the Seiko watch battery in under 5 minutes, but scratched the back pretty bad in doing so. I wouldn't mind waiting 10 minutes if it meant it wouldn't get so scratched up

I appreciate the friendly service at The Bay Metrotown while I wander the store a little. I had a watch that needed a new battery and was actually told by another vendor that it didn't work but that was they put in a battery that didn't have any power since it worked at this store with a new battery. Thank you for testing it just to make sure the watch still runs. I brought in another watch that also needed a battery change only if the first one didn't work. I will definitely return to have my watch taken care of here again the next time and had in the past.

I brought a Tissot T-touch wristwatch for a battery replacement as it was cheaper than going through Swatch Canada, owners of Tissot. Upon receiving the watch back, I realized that the watch was malfunctioning rendering the watch useless. It was an expensive repair. This company's owner along with her employees realized a mistake had been made and were accountable and took full responsiblity. As a result, my watch was repaired and given back to me in working order. They even used genuine tissot parts as opposed to aftermarket ones. They also took extra time to buff the wristband and refunded the original cost of the battery replacement. I am super satisfied with this company regardless of the mistake. I will be returning for all my watch repair or service needs regardless of the price of the watch because of how they handled the mistake and their superior customer service. I highly recommend this watch repair shop to anyone that values integrity and authenticity.

I took my father's vintage Seiko divers to have the battery replaced only to have it returned with the back casing not properly tested. Needless to say water penetrated the watch when I swam with it.Glen, the manager at the Burnaby location took the watch for repair only to return it 1 and a half months later with scratches on the bezel and an incorrect day wheel indicator. When questioned he said 'obviously we cannot satisfy you' and was totally unaware of their incompetance in repairing my watch.This outfit is absolutely amateur, rude and should not be repairing anything other than cheap knock-offs. If you need any work done on your watch, regardless of how simple, do not bring it to On Time Services Corp.

My go to place for servicing my Tissot watch. They fixed some of my internal components and pressure sealed my watch after a less good repair shop didn't properly seal it during a battery replacement. Watch has been running strong for years now.