Roger Gordon Clockmakers Ltd

UNRELIABLE BUSINESS PRACTICES!SINCE WE’VE HAD NO RESPONSE FROM ROGER GORDON CLOCKMAKERS LIMITED, WE FELT IT NECESSARY TO CONTACT THE LOCAL POLICE TO INQUIRE ON THE STATUS OF OUR ANTIQUE FAMILY HEIRLOOM CLOCK.We’ve been trying to find out what happened to our clock since we sent it in for repairs back in September 2021, along with full payment of $1295. After the police visited the business, we received an irate phone call from the owner, Roger Gordon, informing us the clock would be returned immediately.We asked him why there had been no communication for so long regarding the status of our clock and he said THEIR ANSWERING MACHINE BLOCKS ANYONE WHO CALLS MORE THAN TWICE BECAUSE THEY CONSIDER THAT A NUISANCE!On December 13, 2022, we did receive our clock back, however, it was returned only partially repaired. No refund for the remaining repair work has been offered to date, which is illegal and unethical. The whole experience of dealing with this business has been awfully discouraging.I wish I could give Mr. Roger Gordon’s Clockmaker business a zero star rating because we trusted him to provide a service and they’ve been nothing but unprofessional. My wife and I were so looking forward to having our old family clock back in full working order, and all we feel now is disappointment from a small business that could have made a positive difference.

I found Roger Gordon's contact information via a search on the internet for New Haven Clock" repair services. He was listed as the contact in Florida (Titusville). However

This business has had my clock and my money for almost a year and a half. They have refused to either refund my money or return the clock. I regret having done any business with them. More recently, they do not answer the phone or return e-mails. Can I award zero stars?Update:I got the clock back. Thank you for that. However, I cannot recommend a company with a business plan of: don't answer the phone, don't read your e-mails, fail to meet your self-imposed deadlines, and then slander the customer.