EPCOR Utilities Inc.

***MUST READ***Rated 1 start for the following reason:1. This organization should be under investigation for malpractice, they make mistakes that's causing harm to the public and take no responsibility for it.2. Power is an essential service, I've tried reason with them, they wouldn't take nothing but a full payment ( 2000$ ) of a bill that's erroneous in the first place. Discouraged and disparate for electricity, I offered a payment plan that was more then reasonable but they refused and kept our power shut.This story goes much deeper but I rather not say too much. Let's just say I came within minutes of someone loosing their life because of unnecessary negligence.More to come, I will start a Facebook group to put pressure on this organization to be investigated. I'm under the impression that theirs conflicts of interest between this company and some government bodies that should act as watchdog to prevent this type of careless conduct.

I’m not sure if this is the right spot to leave the review but I dealt with angelee in billing for encore by epcor and she was absolutely amazing!!!! She was so kind and understanding and had amazing customer service. Would absolutely recommend. Also epcor is way cheaper than direct energy. She deserves a raise.

Make sure your payment information is up to date on or before the due date"Ok

Worst service and the highest charges that you ever see.Because of their monopoly people suffer with high billing rates.It doesn't matter whether we use water or not we have to pay the same amount of bills to maintain the fraudulent service.Since there is no one to compete Edmonton water charges are extremely higher than in Toronto.Also the quality of the water is the worst. People have no choice.Epcor plays it's game in increasing the charges.There should be an option in these reviews to give zero stars to mark it as the worse of the worst.

Engineering and approvals from the inexperienced staff has been crippling projects throughout Edmonton. If these problems aren’t eliminated, the construction field is doomed OR start to become extremely costly for tax payers due to the contractors increasing prices due to the transparency of inadequacy.

Worst customer service. Sneaky charges for every little thing. Like extra charges to do a final meter reading when I moved.

We were sent one guy from Epcor to change our water meter but he said he couldn’t do it because the crawl space it was in was too tight and we’d need to get a plumber to move the existing meter before he could change it to a new Epcor meter. I called back and requested someone else and they sent BRAD from meter services who, like a hit man with an amazing attitude, got right down in that tight space and changed the meter in about 15 minutes. Very pleased with Brad. Brad good.

Absolute worst service I had. we called 24 days early to request services move to a new apartment, we get here on move day and there's no power. We call them and they tell us since you called earlier than 14 days of the move day

My experience with Epcor. I had a leak at my main water shut off and had a plumber on site. Called the emergency shut off and they came out promptly and then the shut off was worn out so they rushed a vac truck out to fix that so they could turn off the water so I can get my burst pipe fixed and get my water turned back on. If I could commendate Drew I don’t know if he is a supervisor or what not but he was super helpful and understanding and super patient considering how stressful the situation was. He coordinated everything like a true pro. I hope this gets him a commendation or something of the sort. I do have the email of a manager so I may follow up with that as well. Thanks for the hard work and quick and timely response.

Hung up on me numerous times as I've been trying to get ahold of them as to switch plans/move to Encor. Clearly a profit strategy as I now owe late fees as well as a ridiculous bill because Epcor refused to come and read our meter, answer my calls and guesstimate my utility consumption. From never missed a payment to dishonest billing strategy, all in one bill cycle. Terrible, 0/5 all around if allowed.