Highland Ford

I have to say for me it’s all about the service after the sale. Every brand of vehicle can have problems and my 2019 F150 had one but I have to say thanks to the Ford team at Highland Ford I am very grateful I bought my truck there. They have been nothing but helpful and doing everything they can to help me. Thanks John, Justin, Charmaine, Jamie and Mr Smyls.

Wendy was very friendly and booked me in for a 1pm appointment. That's where the problem begins...went in for a wheel balance assessment and was delayed until 2:40pm due to short staff" issue. Had this been mentioned prior to the appointment I would have kindly rescheduled my visit. Worth mentioning

Just picked up our Company Vehicle and the service we received was amazing. Advisor Charmaine did so much leg work for us, above and beyond what I was hoping for. Certainly would recommend her for everyone. Thank you again Charmaine and Highland Ford from your Friends at Wardlaw.

Highland Ford should make it a practice to notify their clients as to the status of their vehicles. For example if a client drops their vehicle off for 8am and calls before noon to find out status, they shouldn't be told 'it's not in the shop yet'. Some clients base their schedules around work/lunch hours in order to pick up vehicles, and this would have been nice to have known so other arrangements could be made to have lunch.Also don't be surprised at their labour rates. Very, very high compared to some other companies that are more than capable of fixing vehicles. My suggestion is to get a quote first and foremost when needing repairs.For the service advisor I had, Charmaine was very nice and pleasant to deal with.

My first experience with Highland Ford and I was made to feel like what I wanted was important. The work was quick and efficient. I would highly recommend them. They will most definitely get my business.

Beware of service recommendations that if refused can nullify some of your warranty. Not to mention the extra monies you will have to pay out. This is all based on a Brand New vehicle.

I was a long time customer with this dealership. I looked at this place like they were family but unfortunately they have really gone downhill. As for the sales manager Jamie he’s arrogant, it’s all about the money he will tell you anything to sign on the dotted line and than try to strong-arm you to not buy anywhere else. If you deal with this place make sure any deals you get are in writing or it never happened.I leased from this place for over 7 years more than $84,000 paid to highland in that time and not 1 payment was ever reported to the credit bureau. This is intentional so that the person leasing never reaps the rewards of on time fulfilled payments to help build credit history for future endeavours.This dealer will intentionally not work with other dealers in town to stop a sale even if they don’t have a vehicle to sell you.Take my advice don’t get screwed go Northside****** Response to ownerYou guys are a joke. You can only disregard so many people eventually your reputation will catch up to you.My review is 100% accurate to be honest I was omitting a lot. Anyone who wants the full story look me up I’ll be happy to explain.

Sam, James and Leila at Highland Ford were knowledgeable, professional, and kind, and did everything they could to help get me into a vehicle. High quality service, high quality vehicles, very pleased that I chose Highland Ford.

I've purchased 3 trucks and 2 cars from Highland. They used to have excellent customer service. Everything's changed. I've been misquoted on parts and service with surprise bills. They used to call me every month to trade in my, less than year old, truck and car until I had to get upset and ask them to stop calling. Every spring and fall we do a tire swap and oil change, they called for our regular and gave us a price, when we went to pay it was $80 more and said the oil change wasn't quoted in the price. I get mistakes happen but it's been happening quite a bit.

Justin Langlois always takes great care to ensure are needs are taken care of. He’s professional and considerate! Top notch service ensured thank you Justin!