Shell

Had the worst interaction this evening with an attendant who wouldn't turn on the pump for us, then yelled through the glass that it was pay at pump" only ( no sign saying so and we wanted to pay cash)

It was an amazing experience today during the purchase. Staff member is so cool and serene. We both had a nice talk , offered so many items and she is very beautiful and was very nice to me. I feel it was worth coming to your station.

I can't believe I'm rating a gas station, but I come here to get my lunch - their sandwiches are fresh and taste great.. Yesterday, they didn't have any egg salad and I'm vegetarian. It wasn't a great day for me. My car had issues, and I didn't have time to go elsewhere for my lunch. The lady behind the counter gave me her own banana! How is that for outstanding customer service?! I was blown out of the water and I nearly cried. Every few days I am at this gas station, thanks for always making my customer service experience a good one.

Terrible experience at this location at 8:43pm on Friday sept 30 2022. Wanted to redeem my airmiles points but the male attendant was to busy on his phone to press the redeem button for airmiles and told me that they got a new system and it would be taken off after I pay which makes no sense but since I always come here I had no choice but to believe in the moment they actually did get a new system. Well turns out that was a complete lie and then he tries to spin it back on me saying my airmiles card is locked but they only way that can happen is if I file a fraud report on my airmiles card which I haven’t. Completely unprofessional to tell a customer a complete lie rather than to own up to the mistake. But based on the rest of the reviews clearly they only care about positive reviews and not resolving issues to make customers return. Better training on redeeming things like car washes, airmiles and lottery would really help this location a lot. Will be going to the esso right across the street for the same price.* response to shell:Would like a full refund then to deduct the points that were supposed to be taken off, but in all honesty it’s all too much hassle and I don’t want interact with ur business anymore, and I am just warning others that any other service that is not straightforward you will likely have a problem and to avoid hassle much easier to visit other stations. Also there are no further detail regarding this situation as I explained everything in the previous portion.

Attendant would not let me use the washroom unless i buy something, I’m a regular customer! After this i will never fill up at this station. Very greedy.

Just called to ask the price of their vacuum service. $2, $2.50? Doesn't know. And wouldn't tell me the cost of regular gas. Told me to come there. No thanks.

Car wash rip off!This gas station needs to be investigated ! Owner is clearly ripping off clients. An employee of this station told me that BASIC CarWash does NOT USE SOAP, only Water! People , you are paying $13 for a rinse w water...no Soap Lather to clean your car. WORDS directly from Shell Attendant.Beware!

I use Android app for shell carwash. After getting disappointed by the shell gas station on Queenston Road, Hamilton, I drove all the way to Burlington and got a carwash at this Shell. The employees here are very helpful! Carwash was also better than anywhere else. It was worth a drive down there. I'm going to this place for my car wash from this point forward. The Tyre inflator didn't work even after putting in a dollar, hope that's fixed next time I go there.. :)

Nice friendly staff

Jaldhi I believe is how you spell it. Is amazing! She is always very upbeat and tells me all the deals on drinks and snacks. She has recommended flavors too! It's nice going to a store and being greeted with a smile!