Ventilation Hitech Inc.

Very professional company !Started on time and finished on time !!!!!!Everything went very smooth from the start of the email quote until the finished job .... I would highly recommend to anyone .Greatly done Hitech :)

Just called their office to inquire about a technician coming out to remove Freon, I was told they are too busy, when I said it could be done at a future date when they had time, she proceeded to act like she couldn't here me and hung up. When I do renovate my basement next year( and Redoing the Furnace and A/C) I will not be calling them.;-(Your Neighbor up the street.

I used Ventilation Hitech for installation of a new natural gas furnace. Very professional service, beginning with the estimate up until the work was completed. The company president came in person to give the estimate and explained in detail the options available to me and work to be done. Nathalie was very easy to communicate with and available to answer all of my questions. The installers were on time, quick, efficient, and left the area clean and tidy. Wonderful experience.

I was referred to Ventilation Hitech by the manufacturer (Napoleon), as I was having issues with my wall unit AC (ice build-up, water leaking and was no longer cooling). They came to my house the first time on July 11, 2019. The technician stayed 3 hours and determined it must be caused by a leak somewhere. He said he would have to do a test and come back in a few days to see where the leak was coming from. They charged me $536 for this visit and I accepted, as it seemed like he knew what he was talking about.He returned to my house, as promised, on July 17, 2019. This visit took another 3 hours. He now told me that he couldn't find the leak and he was going to check the unit outside... After being outside for almost 1 hour with no update, we asked him what was going on and he said that there is a piece broken and he needed to contact Napoleon to order it. We said OK, as we really wanted this fixed. He gave us ANOTHER bill of $500, which we refused to pay, as this was his second visit and the issue remained unresolved. The company agreed to cut the bill in half, so we only paid $252.He returned a THIRD time with the new piece on July 23, 2019, which he changed. The final bill was $207. We left the AC running all day and all night and it was working perfectly, until... the ice build-up returned around 5AM and water leaked all over my floors again.I contacted the company the next morning and they were pretty rude, blaming the previous installers (the company went bankrupt) and saying it's probably the pipes and the installation and it will cost us about $1,500 to repair and that they cannot do this in July because it's too hot...I refused to pay another $1,500 with a company that doesn't seem to know what they are doing or talking about. In the end, we chose to install a brand new unit with another company. They kept the SAME PIPES and the AC is working beautifully ever since, but I had to dish out another $4,500 after I already paid Ventilation Hitech a total of $995.60 for absolutely nothing.......

Technician comes to charge you; the problem was under his noose and couldn't see it. They still insist on sending more technician just to charge you hourly and transport.AVOID THEM.

J’ai appelé à 2 reprises pour demander le prix pour le test d’étanchéité. La dame au téléphone qui n’a pas assez de patience me confirme que c’est un prix fixe de x$ !Quand le technicien arrive et termine son travail me sort une facture avec pleins de composants et le prix final dépasse ce qui était convenu !Déçu !!

Avoid this company at all cost. We have scheduled an appointment with this company to determine the differences in the temperature between two rooms in our house (walk-in closet and master bedroom), which was in excess of 5C. The visit cost more than 250$, most of which was the cost of labour (1.5 hrs to change a filter!!!) and the conclusion from the technician was to close some of the registers in rooms that were not in use, at least this is what the technician wrote on the invoice we received. However, this is not the information he gave during the visit, where he specified exactly what the problem was. I asked the company on multiple occasions to revise the report. The secretary, who is a rather unpleasant individual, responded that there `may be a problem with my heating system` after all, even though she is hardly a qualified technician. In addition, she started speculating that when my house was built there may be some obstruction in the ducts that is causing a differential flow of air into one room versus another. I said that I doubt it, but if the technician is convinced that this may be the case, then this should be investigated. I insisted that she provide a plan of work to be completed and an estimate for the work and they can`t even be bothered to respond to that. I have no issue in remitting a payment for someone`s work, but in this case the technician clearly stretched the repair time to inflate the bill, did not state in writing what he discussed during the visit and refused to follow up with additional testing to determine the source of the problem. I find this company is dishonest and provides poor value whlist not being able to actually address the existing issues. I find that I was not treated well as a client by this company and all my requests to speak to a manager or the business owner were denied. I consider myself a reasonable person, but I also know when a company is taking advantage of me and this has clearly occurred in my interactions with this business. I find that dishonesty is not a way to generate revenue in any business, especially when the technician seems to inflate the price of the visit and the amount of labour required based on the neighbourhood where the client lives. Please avoid this company and look elsewhere for service.

The technicians did not connect things that were needed and did not finish the job. Appliances of mine broke because of it and they will not service their mistakes. They are horribly rude once you catch their mistake and now I am stuck. Do NOT use this company!

Slight misunderstanding over emails but courteous and exceptional service by the technician

Nous sommes très satisfait du service reçu lors du changement de notre système de chauffage et de climatisation. Service très professionnels, personnel très engagé, courtois et à l'écoute du client.