CIBC Branch with ATM

I setup a call meeting in advance and received a confirmation of the meeting itself. Not only did they not call me for the appointment, but not a single call, text, or even email to either apologize for missing the appointment or to reschedule. I am now calling the bank to inquire about them missing the appointment and to schedule for what I actually need (btw, it was for the allotted time they showed for AVAILIBIILITY) , and not a single pick-up. No queue of a sort either, I would believe they just do not answer the phone at all.

Branch closes at 5.00 PM and at 4.15 not even single teller available, there was 8 people waiting in queue no one was there

Wish there was a negative Star. CIBC must have a new policy One City One Teller. 20 people in the lineup and one teller. No other branch in Milton has any tellers. One teller was working hard but she put the client on standby and into the mangers office and discussion was about her schedule for next week. This all happened while 20 customer are in line up. All Mangers should be *****. When I told one of the managers that this branch is the worst, his remarks were I know"."

Sankalp kshitiz is one arrogant person that doesn't know how to apologize hor his mistakes.Very bad experience with this so called Manager, client advice.

Need more staff. Literally had to wait for 28 minutes.I just checked few other reviews and man this has been going from last 3 years. They are short on staff from 3 years. This is really crazy. The head office need to pay attention.

The drive through ATM has been busted for over 7 months. Keeps rejecting and damaging cheques. Complained in person, complained to the call center, and spoke to the manager as well. Tons of empty promises everyone responds with it will be fixed asap". But ATM still busted at drive through. It shouldn't take this long to fix the machines. Obviously the manager and staff don't care to have this branch running properly. Don't waste your time with the drive through for depositing cheques. It's been more than half a year since I started reporting the problem. I doubt they ever get it fixed. Useless management!!!!"

Been with cibc for 25 years and in my life I have never been treated like I was. They treated me like I was some thug trying to scam somebody else's debit card info, I had 2 photo id's and they still asked me for security questions and gave me a hard time, I will never go back to this cibc again and I'm also considering switching banks, this is ridiculous, fire every single person that works at this branch

This is by far the worst CIBC branch, with the most unprofessional staff and management team. My money got stuck in their atm machine and they continuously lied about reporting it for 3 whole months…I spoke with the manager; Sankalp Kshitiz on numerous occasions and he didn’t have the decency to follow up with me…the teller who supposedly is the front manager; an older petite lady is so unprofessional it’s almost unbearable. The two of them basically looked me directly in my face and indirectly stated I was lying because their “machines balanced”. I constantly told them to check cameras for months. They didn’t direct me where to go or who to speak to, so I called the client care number and the employee I spoke with had the matter solved within minutes and my money refunded within 2 business days. This location needs a higher turn over rate. Absolute joke…I cannot wait to take my business elsewhere.

Just went there and met the teller Hamza. I couldn't tolerate 30 seconds of his attitude. Walked out from the branch without doing my transaction. Closing my account soon

The worst customer service. been calling them for urgent matter like to follow up the status of my post dated order,they are not answering. been callingt hem for 2hours.does not deserves not even single star