Oasis Pools & Spas Ltd

Wonderful things to say about this place. i was in yesterday to get a few chemicals for my hot tub, wasn't to sure what the problem was but I explained everything I could and they successfully diagnosed and solved my problem in a very professional manner. I highly recommend this shop to anyone in need of advice or work done to their hot tubs. Thank you!!!

We have been a loyal customer for 15+ years, not without incident, until today. The motto of “our time and schedule > our customers” was pushed past the brink. Despite very clear communication about what needed to be done by Sunday, in order to accommodate a 2 year olds birthday, I was VERY RUDLY informed that this previously agreed upon schedule no longer worked for Oasis. Not only was I left without service, I was also left with an unusable pool for a pool party. When I called to clear my bill before taking my business elsewhere, the representative that had been “helping” me, decided the best resolution to our phone call was to hang up on me. I am in shock, just like our pool. We let so many incidents slip through the cracks, and we’ve finally had enough. This company does not deserve your business. Rude, entitled, unreliable.

I can't say enough good about this company! They have incredible service! They are so knowledgable. They help you understand what is going on so you are empowered to make the best decisions. They are very genuine and I never feel like I am being sold to". Look no further if you are looking for a pool and spa company."

Oasis put in our pool some 18 years ago, and we continue to appreciate their wonderful customer service to this day. It’s kind of strange, but they feel like family, as they always recognize you, call you by name, and are just good decent people. I highly recommend them for all your pool and spa needs

We were extremely disappointed with their service. 2014 had them come to open our pool. They gave us very poor service, the ph and chlorine were never balanced, when I would ask questions about certain things to do with our pool each staff member would give us a different reply, we were given misinformation about our pool and what it needed. When we would call to ask questions they acted impatient. We requested someone to come out and show us why the pool was unbalanced when they did come out they wouldn’t leave any information on what they attended to on each visit so we could even see that they had been there. They never sent an invoice but charged our visa 1200.00 when we inquired where the bill was the owner got upset with us and argued about petty things when we were simply interested to see a bill! We never had the service nor did our pool ever get to a point where we could swim in it, they were using bromine tablets in a chorine pool and had no dispenser which may have been the reason that the chemicals were never balanced.

Look online - ebay and amazon before buying parts here. My plastic top for the pump was 116.00 here and found it later for 50 online. Can't return after 14 days and packaging has to be unopened. Horrible return policy.

After having contacted various other pool supply retail stores across Calgary, and given next to no valuable information about my above ground pool equipment upgrading to accomodate my pool heater, the staff at Oasis Pools & Spas answered all my questions and even made suggestions to help me with my above ground pool set up. Unlike other pool supply retail stores, the staff working the front are incredibly knowledgeable with pools. Shout out to Lynn and Vanessa for helping me reach my goal, being professional, kind, responsive, and helpful with my install questions, and they even helped me out by selling me a slightly used 1 HP Hayward gravity fed water pump, at a significantly reduced price when compared to online retail and other pool supply stores across Calgary. They helped me answer pool chemistry, maintenance, and installation questions. Lynn and her husband have been in the business for a lifetime. Support their business because they are trustworthy, honest, professional, and they really know their stuff. I'll be continuing to take all my pool related purchases, water chemistry analysis and future questions about upgrading my pool for years to come. I never did use them for pool installation but I'm certain they will do a better job than any other pool installer in the Calgary area. Other retail stores were trying to convince me to buy a 1.5hp pump for my system which is significantly more expensive than a 1hp pump, Lynn and Vanessa didn't try to upsell me and assured me that a 1 HP pump would be more than adequate and guess what they were right. Seriously support this store.

Highly recommend. Lynn is a blessing and always knows the solution to any problems I have had with my pool for the last 4 years. This company really took me under their wing and taught me how to care for our pool. I can't thank them enough for everything

Absolutely amazing customer service. Brad gave me the advice I needed to troubleshoot on my own thereby saving me a bunch of money. made sure I understood what I needed to know and that I had the right part. Will never go anywhere else for parts, supplies, or service. Great job guys!