Young Drivers of Canada

I took the course 30 years ago and insisted my son take it as well.First, it is not the same course.Second, communication and booking is a nightmare.This is not the business it was.

If I could give a ZERO, I would. I have left five voice-mail messages and sent five emails over the past 15 days and no one has got back to me. I paid them the full cost of the program and now cannot get them to give me my certificate.There are lots of driving schools out there. I would recommend one that doesn't practice fraud.

Great small classroom size and the hours were very great. They have weekday classes or weekends (which I did).My driving instructor was very helpful, accommodated my availability, friendly and knowledgeable. He was also very by-the-book which was great because it makes for being a better driver and prepares you for the driving test to get your license.

I had to book a lesson / vehicle for my road test, and Francesca from Young Drivers (I think they're located in Ontario, but they also provide service to Halifax) was absolutely incredible. They were so helpful with my booking, and after having some complications, came up with several different options and solutions to help me. By far one of the best, most helpful customer service representitives I've ever had the pleasure of talking to! Thank you so much Francesca! :)

HORRIBLE CUSTOMER SERVICE!!!!Started in feb at the Halifax location and didn’t get into the car until May and didn’t finish until September, this is unsat took way to long to get into a car for lessons. I would personally shop around before going with young drivers as they over book class time and make you wait months to get into a vehicle. I was basically reassigned a schedule a week prior to when I was supposed to have lessons.. they canceled a lesson and never were on time, my driving instructor actually picked me up from a gas station and didn’t think to fuel the vehicle prior to letting me start the lesson. Instead he waited until 10 mins before my road test to decide that we needed to get fuel! This was the second time he took up paid time for lessons and took his sweet time to fill up the car. This should be done prior to a lesson and they should also show up on time and if late add that time to the end of the lesson. This of course was not done.. so all this to say do not use young drivers they are a horrible business and they will never get my recommendation, as they don’t care about there students and just want your money.

My classroom session with YD were fine. The in car lessons were delayed due to COVID but I had no idea when or if they would start up as I spent weeks leaving messages trying to get in touch with the business. I eventually had to go into the office in person to ask about my schedule, which the owner had created and not sent out to me regardless of all the messages I left. I enjoyed my in car lessons with my instructor, but for my road test they set me up with a new instructor I had never met previously in a different car. My road test YD instructor told me that my previous in car instructor had neglected to teach me certain things and gave me new information and techniques right before the test. I failed my road test due to being nervous and not familiar with the new car. Unfortunately I would have to pay again to use their car for my second road test even though the course was already expensive. I would recommend using a different driver training company.

Spending this kind of money for driver training, I would have expected proactive and professional program administration from the YD staff. I have recieved the exact opposite. The driving trainers are over-worked and underpaid, and booking your lessons takes multiple phone calls with 1 hour+ long waits to speak with a representative. Once you finally book your lessons, they will be months away and the instructors will cancel at random further delaying your progress. You cannot rely on or the organizational design of this business, the management is incompetent and I truly feel bad for their employees who have to deal with the wrath of their disgruntled clients. Choose any other option you have, it can't be much worse

Stay FAR AWAY we have had multiple cancellations from them for in-car lessons. They just rebook you for 6 weeks and cancel again . Customer service is horrendous they give you two options : an email for a refund or an option to rebook . The refund isnt valid past one year and because of cancellation’s and covid its now been two years! Zero lessons completed to this date, So i guess we just keep rebooking? Maybe by 2026 we will have are lessons completed!

Second Update:The rest of my experience with Young Drivers was amazing. Then sent a instructor from Dartmouth over for my lessons and I was able to complete them and my road test within 2 ½ months of starting. They were super flexible with my schedule and were able to adjust things for me as needed.The instructor was extremely helpful and knowledgeable. I felt very safe during lessons and my driving improved very quickly. It was the perfect amount of encouragement and direct, clearly explained feedback and critiques. I passed my road test on the first try!Update: I was contacted very quickly after leaving this review and they were able to resolve some of the issues I was having, including getting booked in for some earlier lessons and having all my lessons booked at once so I won’t have to wait so long between lessons. I appreciated the quick response and hope the rest of my experience goes more smoothly!I’m in the middle of going through the Young Drivers program and while the course content is great the administration is absolutely awful so far. I was supposed to be in a weekend class last January but it got canceled due to Covid. They told me an online version of the course would be available by mid Feb but it wasn’t up and running until mid April. Because my work is seasonal I’m extremely busy between April and October and told them I wouldn’t have time to complete the online course until my off season because it took so long for them to open the course. At the time I asked if I could book my in car lessons in advance but was told I had to complete a certain amount of the course first. What they didn’t say is it takes almost 3 months to get in for a lesson. When I was finally able to book my driving lessons I couldn’t get anything until the end of January. Earlier this week they told me they had hired a new instructor and could get in me for lessons starting next week but only a few days later they called and cancelled on me because the instructor left so I’m back to end of January lessons. They apparently don’t have a cancelation list either, so I have no way of potentially getting in earlier. At this point I don’t trust that my lessons are going to happen at all. I’m getting my license for work opportunities but I definitely won’t have it in time for my next work season. My license expires in September and I’m now worried I won’t be able to do my driving test before then. Over all the experience has not been good and I really do not recommend Young Drivers.

How do I start... I signed up for on-line class, paid over $1000 and they do not seem to have their on-line class even in order, it's been canceled due to technical issues. Every single time I ever tried to call them they never answer, like never! This makes me uncomfortable especially after giving them so much money. Then with out my confirmation I received an e mail confirming an in-class start date for April 2nd, I wasn't even asked if that would work, and it definitely does not I am attending a memorial service. I have uncomfortable vibes and just requested a refund, they better not give me a hard time because they ll find out quickly that they are doing that with the wrong girl lol.