Country Inn & Suites by Radisson, Toronto Mississauga, ON

HiI washed my truck todayWhen they washed my car they lost the button and I can't find my hat.

My credit card was overcharged and after many calls and even more emails I am still waiting for them to return it. The manager is conveniently never there when I call and they just claim to have processed the refund without provided any receipt and the money is still not in the account. I have been waiting 4 months to get this sorted! Worst hotel experience I have had :(

Excellent staff and service

Great hotel. Very clean. Everything I needed. Comfortable bed. Great breakfast with lots of variety. Evening front desk receptionist staff member very welcoming. The morning one, not so much. Needed some people skills.

Comfy beds and pillows. Small but efficient and fairly new. The bathroom and shower had not been cleaned well but after traveling all day, we dealt with it and otherwise were satisfied with our stay.

They cancelled our booking!!!!!We were left stranded in the suburbs of Toronto at 10pm with 2 kids. We had called to confirm the booking at 530 that day. All was good and the assured me that a later check was fine, up until 2am the man said to be exact. I arrive and head in to get my keys and am told they cancelled our booking at 6pm and did not have any other rooms!!!! I was shocked and WAS NOT happy with the half hearted I'm sorry the attendant gave me. Not even an offer to help find any other accommodation. I asked why this happened and no call was given to inform us. He said there was no contact number connected to the booking which was also a lie. The paper he gave me showing our cancelled room had my phone number clearly right on it!!! And no real reason for canceling the reservation that made any sense seeing as I called in to confirm earlier that day. I would not waste your time booking here. Go elswehwere. Very disappointed and upset at what happened and would not recommend this hotel to anyone. Stay safe, don't get stranded!!!!

Honestly, I had a pretty good experience staying here for 4 nights. I enjoyed the large room and the thoughtful toiletries (they even give you a toothbrush, toothpaste, and mouthwash). I also liked having breakfast included every morning. The only reasons I took off a star were because the website doesn't list that the hotel is undergoing renovations currently and the breakfast could include more than the absolute basics.

A year ago, my partner and I booked the hotel, primarily because it listed an indoor pool on hotels.com and were informed upon check in that the pool was outdoor but we were permitted to use the pool across the street. Given the fact that we checked in the night of a winter storm, the idea of crossing the street to go swimming and return wet in subzero temperatures was laughable at least and offensive at worst. It was definitely false advertising. Upon proceeding to our King deluxe room, it reeked of spoiled food and at 11 pm we were made to traverse back and forth between reception and the room we were reassigned to. The new room had a hot tub upgrade, which we appreciated until we realized the tub was leaking and though we called in the night clerk to check the mechanism, he did not know how to operate the tub, called his manager on his cell phone for direction but ultimately no solution was provided. The bathroom had significant mildew on the ceiling and I am an allergy sufferer. The breakfast selection was mainly starch (bread, waffles, pastry). No fruit or meat was offered or warm options such as eggs, bacon or sausage.

The folks at the frontdesk could and should be more forthcoming. The internet does not work, at least not in my room. They couldn't really care less. From the looks of amenities, those that still function, this might once have been a good hotel, and the higher then deserved ratings are legacy based.The cleaning staff lady was the only person who felt genuine Canadian, we were polite to each other, she wished me well for my job interviews during this trip, I recommended job portals for her son that she asked for, she gave me a couple of extra pieces of toiletries by way of gratitide. This cleaning lady should be at the front desk, she would be a credit to the place.I felt this hotel to be poor value for money and my decision to stay here false economy.