Canadian Mental Health Association (CMHA), Vancouver-Fraser Branch

I volunteer for bicycle tours for this organization. I think their Ready, Set, Connect program is ideal for many people.

The British woman on the phone is quite unprofessional. Instead of listening to clients she uses limited knowledge of your situation to inject her nonsensical advice in a confrontational tone. Not a good look, lady.

These people do SUCH good work.

So far these people have been a godsend... I literal one-stop-shop resource of information. All of the counselors have dealt with the bureaucratic frustrations and have an empathetic ear.

I arranged a fundraising site on Facebook for CMHA Vancouver Fraser. There was some concern that the funding was being received so I contacted the Vancouver office of the CMHA on Quebec in Vancouver.I’m elderly and stuttered when trying to explain the situation. The receptionist with a British accent was exceedingly rude and put me through to someone with “more authority”. It was a voicemail set up in October ( this is December). I called back and she stated she didn’t know he'd gone out and hung up. I phone again to ask if they really wanted the donations and her line had gone to voicemail which also provided options. I chose an option which also went to voicemail. In each case I left my name and number. I have had no response.I’ve written Facebook to have the donation option removed - once I’m certain the donations are confirmed as received or returned to the generous donors.How important is a receptionist?

The secretary with the dark hair was rude and unhelpful. I tried to ask about the programs, but she refused to tell me and just directed me to the website. I left very disappointed.