Pure Integrative Pharmacy - Robson

Just was hung up on by pharmacy assistant or whoever was answering pharmacy phone. I’ve been going here for several months and this was first time I called to renew and confirm a pickup vs in person. I Was trying to clarify that prescription would be ready today and he kept saying we will send a text when it’s ready. When I tried for third time to explain that text is great but I need to know if it’ll be ready today Vs Tuesday, He hung up. This is a critical prescription and if not ready I need to go to another pharmacy as this one is closed on Sunday! Which I found out the last time my prescriptions needed to be picked up (and they didn’t advise pharmacy was closed on Sunday’s). I could not believe how rude and abrupt he was considering the medication.

I am visiting Vancouver from the UK and ran out of my prescribed medication. I called into this pharmacy and was greeted by a pleasant lady called Regita (I hope I have the name correct).Regita was amazingly helpful, contacting my dispenser in the uk (which was closed due to time difference) and following up in the morning to ensure I had the correct tablets and dosage. Very efficient and medication was reasonably priced ( a nice surprise). Thank you Regita, you are a credit to your pharmacy!

Called to ask about a product. the person on the phone said the product is not available or on backorder and she also said don't know when it will come in again. The whole conversation was brief and no help offered. I called a different branded pharmacy and told them about this product that I wanted, their staff was wiling to call the supplier to find more for me. Yes, it is available, in stock and they ordered it in directly from the supplier for me. Poor customer service experience from pure on robson!

Be careful with the price tags. I bought a chapstick that said 3.99 and ended up paying over $12. When I went back they seemed unconcerned and just moved the tag to the proper product but the one I bought had no tag. I should have paid attention when I paid but when that’s happened at other stores they understand it’s their fault because their staff placed it in the wrong place. I wouldn’t have bought and used it if I realized right away how much it was

Pharmacist very rude and condescending for absolutely no reason. I simply had a question and was very polite in asking it. The response was unprofessional and rude and for that reason I'll be taking my business elsewhere moving forward.

July 11, 2022: I'm adding on to this review since I can't figure out how to post a new one.So, this is very important for me to do because I had gone in to inquire, then again to send out a package to the Ukraine. Ended up with the same Customer Service Representative at their Canada Post department. Her name is Winnie and she was so incredibly helpful, informative, patient with my questions and friendly! I ended up with an issue with the online app that needed to be completed for customs. She went above and beyond. I so truly appreciate her efforts! Wanted to write this as personel like her are invaluable to any organization and deserves kudos for her hard and dedicated work! I'll be visiting Pure Pharmacy even more often now for all appropriate needs. Thank you Winnie!Past Review from 2 years ago: Each and every time I've had to get something from Pure Pharmacy, the experience has been the best! The pharmacists and support personnel have always been so knowledgeable and super helpful. They always take the time to explain everything thoroughly and have gone above and beyond with customer service. I wish I could remember the names of everyone that I've dealt with there but most recently, Ada was amazing in every way and really cares. Thank you again Ada. They are all the best there and I so appreciate them. Highly recommend!

Wow the new staff here I think is a Japanese or Korean lady at the Canada Post outlet is so friendly, helpful and nice. Mountains better than the other one. Shipping things can get confusing or lots of comparisons to make and most post office workers are mean and impatient but she is so friendly! Keeper for sure!

The pharmacist's behaviour was horrible. They were unwilling to help, not even help, she was unwilling to do her job! All the answers were like, I don't know, I can't see it here... No one is at the pharmacy to have fun, people are sick there and need empathy, or at least for pharmacist to do their job.

A boutique of a pharmacy! Have my prescriptions sent here. The pharmacy is packed with nutrition and for a fairly small space, has everything you need. The staff at the pharmacy counter has been cordial and helpful. Convenience of a post office. Clean and bright.

For 10 years I've come here when absolutely necessary, and the pricing has always been surprisingly high when compared with similar real estate.However, today I was made uncomfortable by a person I think may be the new owner (followed/profiled). I also discovered that I paid twice the amount necessary for a prescription compared with a nearby pharmacy/clinic. I'm not very interested in supporting small businesses where I experience these things, so I'll make myself scarce.