INFINITI Gallery | Royal Oak

Recently bought a pre-owned Q50, I been buying stuff from the Infiniti Gallery parts department a few times now, and just asking questions about different components of my vehicle in general.These guys are friendly and always get back to me in a timely manner.Shout out to Alex, he is knowledgeble and always let me know as soon as my parts arrived.I would definitely check out the sales and service department in the future!

Shout out to Kenan and Ahmad from sales and Stephen from finance! These guys are awesome to deal with and are true professionals! Just got our QX80 and they made our buying experience flawlessly easy!!! I was impressed with their honesty and customer service. Did not feel pressured at all unlike some other dealerships. Highly recommended to our family, friends and everyone reading this. Thanks again gentlemen and looking forward to buying again in the future!Edit: Kudos to service manager Cyrus Roldan!!! His customer service is second to none!!!! A huge thanks to you sir!

I recently bought a car from Mannat at Infiniti gallery she was very very helpful, honest and gave us so much information and answered all our questions. She made our experience amazing! Would definitely recommend her for anyone looking for pre owned or new vehicles!

First of all, even booking an appointment through their automated service is PAINFUL. It simply does not work. I had to leave 3 voice messages to even get a call back. I finally booked my car in to receive multiple services and said I needed a loaner vehicle for the day. I was told one would be ready for me. 30 minutes before my appointment, I receive a phone call saying a loaner vehicle is no longer available. They had 0 solution for me. Terrible communication. Terrible customer service.Do not take your car here for services! The prices are 20% higher than anywhere else and the customer service is absolutely terrible!

The sales may be okay, but booking a service appointment is an absolute disaster. Their self-serve tools are so poorly implemented, and no one ever picks up the phone. It simply should not be that difficult to book an appointment and call someone. Do you know who has a positive service booking experience? Nearly every other service shop in this city! It's very clear they force you to use their broken systems... Such a shame, because the car is awesome and the sales team is quite nice. I would suggest if you cannot easily book your service appointment in under 5 min at this place, move onto another shop because they'll pull you into a Virtual Assistant" loop that would make anyone lose their mind."

To be frank. Staff just absolutely amazing in service.The only reason I won’t return is the dumbest artificial intelligence robocall system ever implemented without anyway to get around.Listen to your staff and customers or you gonna loose many of them.Sadly have to take a longer drive to your competitor but with their ease booking system it’s a no brainer

Fantastic experience (2nd time) with this dealership and with sales manager Ahmad. I recently bought an Infiniti 2022 Infiniti QX60 from the Infiniti Gallery location in March 2022. Having not had a great dealership experience in my area of the city, I drove 45 min to this location and was eccstatic with the service and fairness of the dealership at that time.Fast forward for just over a year later to spring of 2023, I was informed by my employer I was being moved for a new job to another country on short notice. At this point I was 1 year into a 5 year lease. I called the dealership and explained my situation to Ahmad worried about how badly I would be penalized having 4 years left on a lease and with depreciation heaviest in the early years.Once again, I was incredibly surprised at how fair and accomodating the dealership and Ahmad was. Ultimately, we went through live market prices and came to an agreement that was flexible and fair to my needs, got me out of the lease without a penalty and left some room for the dealer to make a fair profit. What they could have done - but DIDN'T do - was take advantage of the situation and squeeze me - clearly playing the long game knowing I was, and will continue to be, repeat business over the long term.Ahmad was clear, professional, fair and flexible which is often not the case, as many dealers just look to shake the most they can in any given situation. It's nice to know there are hidden gems out there and I would recommend Infiniti Gallery and Ahmad to anyone interested in a fair and low hassle experience.

I recently had a service performed on my 2020 infinity Q50S. The initial customer experience on the car service seemed quite good. The reason for the 3 stars is that I’m waiting on a back ordered part for the front collision sensor. I called the parts department and was told they will contact headquarters for an update and call me back in an hour. Several days have passed and no call back. I tried calling a few times today and was passed between the service team and parts department voicemail several times, which was getting frustrating to be quite frank. I was also promised some additional replacement tire quote options, which are still yet to be sent to me. I’ve started to look for these at other shops now. I was hoping Infinity Gallery Royal Oak would become my regular place for vehicle service, but it seems to have fallen short of my expectations thus far.

DO NOT GO HERE!! I bought a QX80 here in 2018, and have never had a good experience with the service department. First issue was about the 3M protection bubbling up on the hood, they just said it was because I had used a pressure washer on it and they weren’t responsible.Second issue, after having the engine replaced after 80000km, they somehow cracked the passenger window while it was in the shop. They did replace it, but it shattered again after some time and they blamed it on a factory defect and wouldn’t fix it.Third and probably the worst problem, after getting our winter tires put on here, they didn’t even tighten the lug nuts on one of the wheels!! Barely hand tight!I’m tired of this dealership not taking accountability for their horrible workmanship, and now they have put the lives of my family and others on the road in jeopardy.And I can’t even get a call back from the service manager.I will never go back here and I highly recommend that no one else does.