La Maison de Vébron

Très décevant comme accueil. Vraiment pas ce à quoi on s’entendait. D’abord, les chambres sont vraiment moins chics que sur les photos.pas très propre comme endroit. De plus, les informations sont fausses et surtout pas clairs. Nous n’avons pas pu avoir accès à aucun foyer, tel que mentionné. Il n’y a pas 3 salons non plus. Tout n’est vraiment pas clair et lorsqu’on communique avec la réception ( par courriel, car personne pour nous accueillir) ils n’ont vraiment pas l’air de savoir ce qu’ils disent. Pour le prix, c’est assez décevant. Honnêtement, je ne recommande pas vraiment cette endroit, malheureusement. Par contre l’emplacement pour le ski est vraiment 10/10.

Clean but tiny. Wood chair in room to sit. Very basic

Nous avons eu une réponse rapide et efficace du personnel suite à une tentative de vol de chambre par d’autres visiteurs. La situation à été réglée très rapidement et professionnellement. Nous avons pu profiter des installations extérieures et amener notre bois pour faire un feu. Chambre climatisé et la propreté était bien.

Bad experiences. When booking online they send blank confirmation emails. I had to call them many times, waited on hold for 45min plus each time, and had difficulty getting information from their staff whenever we did connect. Admittedly, their phone operator spoke very little English and my French is mediocre, although passable enough to communicate that I want to book a room, confirm it, or cancel it. The confirmation emails they sent after the phone calls were also blank.When I arrived for my first booking there was nobody at the resort. Like the horror movie The Shining. Nobody at all. I found a note in french, not simple french, but detailed instructions which would not be easily translated for someone who hasn't studied the language (which I did when I was younger). The note instructed me where to go to find a key, and which wing of the hotel my room was in. The room was clean, but it was still creepy being in a big, semi-lit, hotel in the countryside totally alone.We had a booking to return and stay at the hotel 4 days later. We decided it was creepy and did not want to come back so we called (again, nobody was at the hotel to manage our reservations) and canceled the booking. We thought it went relatively smoothly, but then Maison de Vebron charged my Visa, at a rate that was 33% higher, and they continue to keep me on hold or ask me to call them back instead of giving me the refund.Staying here was just a huge headache. It was our only bad experience in 10 days in Quebec. All of the other camping, auberges, and hotels were easy to book with and visit.It may be a fine hotel if you come during the busy season and speak french fluently. If you want to be confident that your reservation is confirmed, or receive any kind of human service whatsoever, then you should not book here.

L'endroit est mal entretenu, des tuiles brisé dans la chambre, la balayeuse pas passer dans la chambre. Aucune lumière dans le hall d'entré ni dans les escaliers TRÈS DANGEUREUX LA NUIT. Aucun service. Lors de notre arrivée, ont constate que le spa est fermé lors de notre séjour, ont appel et ont nous dit revenez une autre fois... beaucoup trop chère.

Fantastic location and Thomas was most helpful in translating into English.

I loved this place so welcoming and well maintained

Clean place, great mountain.

The bed wasn’t so comfortable, there was no air conditioning and we were a little more than disappointed that the on site bistro that was announced was closed! There is no one on site in the summer I guess since it’s a ski resort so our room keys were waiting for us in an envelope out back. However there was a very nice fireplace outside, and I enjoyed having the corner room.