Grand & Toy

0/3 on simple paper orders. Then after waiting over a week you get the same generic answer that they are checking. What a world that it takes more than 4 business days to call and figure out where a simple paper order went. I would rate this 0 if I could.

Disappointing experience. Ordered an Epson printer in November and told it would be delivered in a month. This was key as I'm a small business and let them know it was needed for a project. It's early February and now after many enquiries (some ignored) I'm informed it's not available. I was able to source elsewhere but this had delayed my work. They could have contacted Epson sooner after one of my follow ups and let me know. It's obvious they don't care about small accounts or customer service.

You guys tried delivering a parcel to my home, never heard the doorbell ring, left a door hanger saying sorry we missed you. That's all fine. What wasn't fine is the redelivery instead of just letting me pick up the order. No number to reach the warehouse...I just have to be home between the hours of 8-4.... Smh. People work. Your customer service was beyond unhelpful. It should be as simple as giving the option to people (Your clients btw) to pick up parcels if they cannot give an exact time to when they would be home. I want to give you guys my business but this is subpar service. Better off going to your competitors... At least have a contact number for your warehouse. A very frustrated clientUPDATE: At grand and toy warehouse as we speak, order is not back BUT employee offered to hand pick order right then and there - that's customer service. Although I had to drive all the way across the city, taking time off work further costing me money, wasting fuel and an utter inconvenience in general... I have my items. What's all the fuss about? Three packs of paper towel and a pack of toilet paper. Not much but crucial to a happy work environment.FEEDBACK: Call clients when delivering, or compromise - don't tell them they have to be home within a certain period of time which was 8 hours. Pick up for an order this simply should of been very easily resolved. My first time ordering, hopefully not my last. You may laugh at the small order by as a new business owner and personal consumer don't overlook the OVERALL LIFETIME VALUE OF A CUSTOMER. $40 a month over the next forty years...do the math. I gave an extra star due to one certain employee at your warehouse who fixed the issue in five minutes.

Their knowledge of chairs and other office furniture is good but they seem unable to translate this into practise. Never buy products that are not in stock in the warehouse. Their in stock office chairs are good but I cannot comment on their outsourced products. I ordered a sit stand desk at the end of December. It is now April 02 and I am still waiting for it to be installed. Components were not ordered at the same time and took almost 11 weeks to arrive.The confirmed" install times are just guidelines. I have waited months

Always a good experience when my orders are dropped off by the drivers. However, I order HP 206A toner quite a bit from here and they have every color but magenta…I don’t get it. We bought the printer from you that requires this product, so why don't you sell all the colors?

We have been ordering regularly from Grand & Toy for the past 7 months and it has been such a great experience in comparison to other suppliers. We switched after previous companies were constantly out of stock and didn't offer the up to date office supplies we often require. We have never had that issue with Grand & Toy. The service and selection is absolutely amazing from the beginning of the order until the moment its dropped off in our office. We realized during our order this month that one of our frequently ordered products was discontinued for the first time. I called in and spoke with Mark and it was some of the best customer service I have ever experienced. He listened and offered solutions as well as offering discounted prices for our frequently ordered items for the next 3-6 months. Thanks Mark! you definitely made us customers for the long haul.

I'm beyond belief that any corporation could be so incompetent, that this must be willfully done.I ordered a $1000 printer from Grand&Toy on Jan 24, 2023 via their website. I called before ordering to confirm that what I would be charged on the website would be the final price. I was assured by two different reps that it would be the final price.On Jan 30, I finally received an email acknowledging this purchase. However, they added a $116+ freight charge without authorization. I immediately replied to the email to cancel and I followed up immediately by telephone to cancel.I received an email response that acknowledged the cancellation that same day, however, my credit card was charged and they did not reverse the charge.The next day, I was informed that they could not stop their 3rd party vendor from shipping the printer and the only way to cancel would be to refuse the printer when delivered. I did exactly that. Still no refund. I was informed that I had to wait until the 3rd party vendor received the printer.When the tracking info indicated that it was received two days later, I sent this confirmation by email to G&T. They then said I had to wait 3-5 business days for the refund.Nine business days later, I again demanded my refund. They then sent an email telling me that it would take 3-5 business days to process the refund.Again, this delay continued. I finally called my credit card and they told me that they could see that the refund was on its way. It finally arrived Monday, a total of 7 weeks that they held over a $1000.00.Truly astounding. I have all the emails to prove it.Dave Olsen

They are unable to solve easy situations like add information for the people that deliver orders so they properly deliver purchase items for their customers or have the intention to actual help.Called to add my unit number for an item that will be delivered tomorrow, paying 21 dls for an 10 dls item but they are not capable to follow up, the lady's solution canceled my order and do it again, what a joke.By the way credit department takes 2 days for checking a credit card so you'll take 3 days for buying 1 scissors.

Ridiculous amount of time taken from ordering to delivery. I ordered a product from this warehouse almost two weeks ago and only arrived today. Keep in mind that there were 11 in stock at this particular warehouse and the fact that I live a 13 minute drive from the warehouse. I don't expect Amazon Prime delivery speeds here, but considering the factors I've listed above, I expect delivery within a week. Do not buy from here if you're in a rush to get work done.