Infinity Lock & Key

I am very disappointed with the level of customer service with Infinity Lock and Key. Over the summer my daughter contracted them to make a new key for her Toyota. The technician came out, made a key but could not get it to work. He stated that we should be able to bring the car to the dealership and they would be able to encode the key. This was not the case. We had to pay for a whole new set of keys and encoding. I called Infinity Lock and Key at least three times looking to speak to a manager. I also submitted a message on the website. I am not unreasonable, I believe we should have paid for the service call, but I don't believe I should have to pay for a service that was not rendered. I took the technician's word on site and paid in full-- now I can't get anyone to answer the phone. Very poor customer service. I will not recommend.

Couldn't ask for better service, on top of incredibly reasonable pricing. 100% chance I will come back for any future needs.

Nick was there in less than 15 minutes when I locked myself out of my car. He was very respectful and responsive when I asked questions. He made quick work of it - I guess that's why he is a professional! I will definitely call Infinity Lock & Key again!

I can’t say enough about Infinity lock and key. A friend had loaned me his car while mine was being fixed. I lost the key to the ignition and there was no spare. I contacted Infinity lock and key and they were more been accommodating. The technician arrived within about an hour and programmed a new key for the car. Very friendly service and the price was far less than I had anticipated. I would definitely recommend!

I had lost my car keys and went to the dealer to get new keys. 4 keys later, they still didn’t work. Emailed Infinity on a Saturday night and received a response immediately. Nick came to my house on Sunday to make new keys. Very prompt and great customer service. Would highly recommend.

I have a Kia Soul. Needed 2 new Key Fobs, programmed with physical keys. Tried 3 other places:Dealer - TerribleLocksmith Express - Awful, unresponsiveSome other place - Filled out online request. Never receive response.By the time I got to INFINITY Lock & Key, I was in a very bad mood. I gave the owner/operator a very hard time. He did not deserve it. He was professional, courteous, patient, capable, and technically proficient. After I unfairly vented my frustration with the other places on him, he provided the product and services I needed including additional complementary services, even after I treated him poorly.Great experience. Great pricing. I will return to Infinity Lock and Key every time I need these services.

Only company who professionally answered their own phone at 4-5 pm on a Friday and said they'd be here same night. Extremely reasonable rates for after hours service needed same evening. Friendly and professional. Would not hesitate to contact them and use their services again. Appreciate it so much thank you!

Highly recommended! Went above and beyond to replace my ignition and key,fast punctual service!!

Great company!! Had them come out to install exit locks on my store doors. Fast response, very professional, very polite, timely, great price, ZERO complaints. Other companies said they couldn't do this, that it wasn't possible and this company got it done with no issues whatsoever. Highly recommended

Nick was awesome! Took our early morning call and was at the house in 20 minutes to unlock our garage. Very reasonably priced and installed new lock! We are in his debt! Thank you!