UHN Support Services Quality & Training

The transformation of this building is remarkable. The leaning centre was a great addition.

PMH has a different environment from other hospitals. All patients are cancer carriers so people are more caring and warm hearted here. From Lymphoma doctors, fellows, nurses, palliative team, psychiatrists...you can feel everyone is doing their best to help you. I had a couple of time they made mistakes for appointments. They were corrected immediately after I pointed them out. No complains, ultimately you cares about yourself the most. I highly appreciate the help from the supporting team from PMH.

I feel very fortunate to be a patient at Princess Margaret Cancer Centre. I firmly believe they saved my life, thus far. After 4 years of top notch care it saddens me to say 5th floor staff do not support PM masking policy. Not for wearing a mask, not for eating in the waiting room, nor for drinking in the waiting room. When I reported the transgressions and safety concerns I was loudly humiliated by a clerical staff member. Shame on you! You have a duty to support policy and a duty to keep us safe.

I am donating and supported this place since 2015 , now my ex wife diagnosed with cancer and they told me this place is one of the best but this place reject us BC the are full and I find out you need connection to be there Alamo they do priority for international clients .DR Steven G from pancreatic department easily pushed us away . and there is no supper vision from government they do what ever they want .she is in other hospital wich is not suitable at all . please don't pay your money to this place they do any things but support canadians who need help

I spent 45 days in Princess Margaret and had a good experience there. All the nurses were very professional and helpful.

I had a mammogram here on a Saturday and the staff were all extremely helpful and the doctor who was working (keep in mind it’s Saturday) came in to see me right away to let me know everything was good and she likes to double check and make sure our concerns are checked out. Speaking from someone whose had health scares in the past this was such a relieving feeling and she took care and explained things. Thank you to the radiologist and her team your all amazing!

I have worked with this hospital for cancer diagnosis, treatment, and drug discovery. They are helping a lot i. This regard and pay millions to research labs and companies.

I’ve been dealing with Princess Margaret for years now and I can truly say it is an amazing place. The people are very caring, extremely helpful and always ready to help. I have never dealt with an unfriendly or unsympathetic person. I’m extremely proud of having a place like Princess Margaret in Canada and even more in Toronto since I visit it so often. I consider myself quite fortunate even with my illness.

My mother who suffered from Multiple Myeloma was a patient of this hospital for 17 years (she recently passed away) and I will forever side-eye PMH for their non-existent contact during my mom's final weeks. Absolutely horrible treatment. Their abandonment during a patient's final weeks was truly eye-opening and it is something I will never forget, much less forgive. This was a moment when she deserved respect, compassion, and grace; she earned it yet she died without you giving a darn.We would call to try to get an appointment (when an appointment was missed due to her rapidly deteriorating health and had to be admitted to her nearest hospital) yet all day making phone calls and leaving messages yielded NOTHING. We were able to schedule a zoom meeting for several days later which was nothing more than a waste of time and unhelpful.When my Mom was doing great, she was a star patient (she did survive with Multiple Myeloma for 17 years, 13 years without a relapse), but when she needed their support the most, not only did they fall short, they absolutely abandoned her. We had no choice but to take her to the hospital in Vaughan since that was the closest hospital to us. There is absolutely no coordination between this hospital and PMH. It's as if we were on another planet. I understand the Vaughan hospital is not UHN but you all need to better adapt to these types of scenarios since the ambulance will take a patient to the nearest hospital and you all need to figure out a way to offer your services to *your* cancer patients when they need it (regardless of hospital), and some of the shoddy treatment decisions made during the last 8 weeks of my Mother's life (permanently withholding chemo on an aggressive" and very active Multiple Myeloma because they needed to perform tests) will haunt me for the rest of my days; and don't get me started on the decision to withhold treatment for SEVEN weeks when she caught covid in 2022 which caused her Myeloma to become more aggressive. It also looked like they never checked their notes on Mom's history as some of the information being relayed to us that unfortunate *last* week during a phone call left us scratching our heads and asinine statements like (not verbatim) "if your mother gets stronger we can review if she qualifies for more chemo blah blah" PLEASE EXPLAIN to us lesser mortals how someone with untreated Multiple Myeloma (relapsed) who at this point was untreated for SIX full weeks will *ever* get stronger?All of this has stained this hospital's reputation in my eyes and a very hard lesson was learned: YOU have to be vigilant with your treatment decisions and the treatment decisions of your loved ones; you must speak up if you suspect something is *not* right as opposed to placing *all* of your faith and trust in PMH and individuals who just view you (the patient) as just another file number.A reviewer here cautioned the following:DO NOT WAIT FOR HOSPITALS TO CALL YOU. IT MIGHT BE TOO LATE...I wished we would have followed this advice. Maybe