Weston Flooring Ltd.

Had the unfortunate displeasure of having to communicate with two of the female staff from upstairs who would normally be confined in the back. This was because nobody else was around this afternoon on a weekday during regular business hours…They were quite harsh and had no patience, especially the blonde woman who was not only rude to me, but her other coworker during all of this. She told me to go wait outside in -15 temperatures for the sales rep who apparently wasn’t in the building when I already had the day and time of this appointment confirmed. They claimed they were closed and tried hurrying me out. This spectacle now helps in my understanding of why these two would under normal circumstances be caged upstairs away from customers. Customers who in this case had already spent over $6k on floors.

Great quality, decent pricing, beautiful selection, it made my store look so much nicer

They have a really good selection and the service was great as well. Weston Flooring installed the floor and the craftsmanship was impeccable. Overall their sales team and installers made sure everything met our expectations - I would highly recommend this company who really takes pride in their work.

Horrible customer service. Waited outside for almost an hour for a sales rep to call me. No one called me! They close at 4:30pm they let a customer out at 4:20pm so I called back and they told me everyone went home and I was still outside so I was watching and no one went home but because they wanted to leave a few minutes early they said everyone went home. My question would have taken a whole 2 minutes to answer and the best the woman on the phone could tell me is they will call me in the morning and I can come back tomorrow. Sorry but I work for a living and I can't come back tomorrow. I know I'm not a big contractor that deals with them and spends thousands but honestly I'd recommend you stay away. Very horrible customer service for the little guy, there are lots of better places to buy flooring from who are happy to have your business.

Communication was poor and when I did get a call back the sales rep was sassy and not helpful acted like she could find the replacement that I would need, but took hours apart to reply which in this 2-3 day span I could of been working on finding it myself, not to mention not even being able to talk to someone when I initially call I get told to leave my name n number and the rep doesn’t even book the appointment when she calls just says she has a busy day n she will find it and doesn’t, wasting a lot of time and this makes it much difficult for me to communicate seeing that my appointment wasn’t booked and you guys are busy 24/7 when your doors open .

Had my whole main floor hardwood done and it was great! Installer was ontime and had everything organized. Took the day off work and just wanted it done that day and it was. Floors look great and the price was fair when comparison shopping. Great family business with pride.

I was looking for 2 boxes of flooring that had been discontinued for a renovation . Weston Flooring was the only place that took the time to look for me. They contacted Mirage and were able to locate a needle in a haystack. Vicenza was happy to help and graciously went above and beyond. She took the time to locate and have the flooring shipped to me in Northern Ontario. I am so impressed with their outstanding customer service and highly recommend them. They truly make the customer feel important.

I would like to give Weston Flooring a wonderful review.The sales representative Vincenza was very helpful and knowledgeable. She was efficient and went out of her way to help. The product arrived when she said it would and made sure it was shipped properly.I would highly recommend this company and especially working with Vincenza.

I had the best customer service experience today with Vincenza. She was extremely informative and helpful in selecting a flooring for my new build. Her response time was quick. I walked away from our consultation ready to make what feels like a very big decision. I feel so much more at ease and supported in my path forward as it comes to my house’s flooring.

Weston Flooring just completed the installation of Luxury Vinyl Plank flooring throughout the house on the main level and finished basement. I was unsure how it would turn out based on the color we chose. But once it was installed by their expert installers it looks amazing! Very happy with the product and install team.