GoodLife Fitness Ottawa Baseline and Woodroffe Women's Only

0 stars. Scam alert: This gym stole my money. I asked for my membership to be cancelled and 5 months later or so I found a bill of $300 charged to my account. They scam you to steal your money and obviously the owner is happy about it. Let's not forget, the extra billing that happens sometimes during your billing cycle. I wonder who gets all that scam money. Obv they will always say, the customer didn't UNDERSTAND" to make it right for them to steal your money. Anything built on deceit never lasts. I hope legal action shuts this place down."

The College Square Goodlife is good vibes always! Friendly staff and guests. Stepping into the gym makes me feel good, I feel comfortable, and am always greeted with a smile. I love the small ways the team makes the gym a supportive zone for everyone. Great work, I have been going to Goodlife for awhile, but feel the difference when I walk into this women’s only gym!

The College Square Goodlife is a judgement free supportive club. The staff always greet me when I come in and when leaving. I am often reminded of openings in classes while on the treadmill in case I am interested, and I appreciate this gentle encouragement. This positive atmosphere leads to members encouraging each other as well. The community of happy members is because Liz always demonstrates teamwork.

This location has very friendly staff and is always really clean. Wonderful place to go to be comfortable with the people around you during your workout.

PC points, short lines at the cash, and a large parking lot.

Amazing staff and equipment and facilities are always clean! My favourite location!

I have been a member of GL for well over twenty years, and this location is the cleanest, nicest, and most well maintained gym GL has ever had, I wish other Managers would see the little things" this location offers. The entire staff here are super friendly

It's completely terrible experience with this gym & especially their staff members. Staff members are very well trained to trap the customer for joining the membership however none of them has proper knowledge of standard procedure. I joined this gym before just 2 weeks. At the time of joining, staff member called Allison confirmed me that you can cancel membership within 10days with no cost & you will get refund. I cancelled membership just on 4th day of joining, which was done by Julia & she told me money is refunded to your account immediately. After 3 days, I again called & call was answered by Raquel who didn't had any clue on cancellation procedure & told me that Allison would give you call back. Nobody called me on second day, instead I had to call back. She informed me you have to visit gym with same credit card. I visited gym on same day & was told that it was already deposited in your account and We can't do anything from here but I didn't receive any money yet. Upon argument with Zainab, I was told by her that you are rude & don't behave in manners & other advices on how customers should behave. I think better than teaching customers how should they behave, train yourself & other staff members with standard procedure & customer service. It's very easy to say I understand your pain without going through it. When one customer is having multiple visits & calls with your gym with no resolution, how can you expect them to come to you in delightful mood & on top of all, teaching them how they should behave by telling that same things happens to me but I don't react in similar way is most ridiculous. WORST GYM, WORST CUSTOMER SERVICE. BIG NO...I am happy to cancel it.

Professional, friendly and supportive staff and the manager always greets me! A Fabulous location with all the amenities I need.They have expanded on their equipment /machines so there are lots of choices for preferred modes of working out/

Love this gym. It’s close to home, the staff is friendly, and has most of my equipment needs. Only reason I’m giving it 4 stars instead of five is because I wish it would have some more equipment (bigger variety of weight machines and dumbbells heavier than 50lbs).