Pharmasave Fort William Medical Pharmacy

Paid 40$ for an appointment to get my meds renewed. Was missing one piece of paper to get all of them done so my NP said just to email them the paperwork and I'd get my medication, no additional follow ups needed until my refills are over. Called every few weeks to check on the status of my Rx and I was told to just check in later. When I called today I was told there's no possible ETA for my refills unless I pay for another 40$ appointment and take time off work (which I specifically spoke with my NP during the appointment and got confirmation I wouldn't need to do that/wouldn't be an issue and I could get my refills soon as I submitted the paperwork) really disappointed and frustrated with this experience. I do not feel like the quality of care was being considered, only how many appointment fees they could get from me.

$40 per a visit if you don’t use the on site pharmacy . Can take a month or longer to get an appointment. The pharmacy was constantly “missing” information, scripts, repeats and just not filling things when they said they would.

Can never get through to pharmacy, and rarely get through to reception. Ive been trying to get through for days upon days at all hours, being on hold for multiple hours. This is ridiculous! When it says I am 1st in line, but its been an hour- where are your staff?!When Ive seen my NP shes been great- but good luck getting through in the first place.

Hey ,This review is for the owners of Fortwilliam Pharmasave !!Attention: Jaspreet SahotaAlam HallanThe staff pharmacist at your store is extremely rude and has zero customer service , the pharmacist doesn’t listen to patients and always has an attitude.Just check out your other reviews , try to rethink about your staff !! I once spoke with Alam ( you are a good Person )Teach some customer service to all of your staff it’s a request!!

The clinic side is well managed and my current doctor is wonderful. The Pharmasave is absolute garbage. Several times they have been closed during their posted open hours, on the weekends and also during the weekdays. Once I had spoken to a pharmacy staff on the phone and arranged to pick up my prescription that day, only to get there and find the place closed and dark.I have also ordered my refill in person and the pharmacist said that it would be filled in 20 minutes so I opted to wait in the store. He was aware I was waiting and the lobby was not busy. Over 30 minutes later (gave them the benefit of the doubt that maybe they WERE busy) and the pharmacist packs up and leaves for the day! I went to the counter and a (very nice) young woman helped me immediately as my prescription only involves taking a box off the counter and putting a label on it. The pharmacist clearly does not care to do his job at all.Don't waste your time at this pharmacy. After the last time they were unexpectedly closed, I immediately drove to Shoppers on Memorial and immediately received prompt, pleasant care. It is well worth it to pay the fee and have your prescriptions transferred elsewhere.

I've changed my review to a 1 star. I would not recommend coming here. My practitioner is great but that doesn't compensate for all the newly minted fees and general scummyness of the place

Fast and Efficient Service! Exceptionally knowledgeable staff. Friendly people behind the counter. Extended hours. I have used the walk in service. Great people helping to serve the community. Well done !

I have to acknowledge that the pharmacists over there are highly professional. the staff pharmacists and Jessy as well was able to help a few people that are close to me through interactions with their physicians to get what she needed even if a medication was on backorder. I do understand they are busy, and they are not machines. Yes sometimes, a relief pharmacist cannot perform the same continuity of care as the staff pharmacists or the pharmacist manager. this is something I experienced in my career as a health care professional.at my personal level, I am fully satisfied. I never hesitated to refer my friends and neighbours to this major pharmacy.

The Nurse Practioners say they are still taking new patients ... despite having 3 in 6 months! One on maternity, one quit, and the new one you have to book an appointment 1 and a half months in advance. Called 3 days in a row to get in on an emergency appointment only to be caller #1 each morning at 9am and left on hold for at least 40 minutes before hanging up on me! Don't waste your time! Plus they want you to transfer all your prescriptions to the pharmacy if you want a NP!

Clinic is now private and wants you to pay out of pocket to see a NP. Not only that you have to pay a membership fee monthly / yearly to even keep your spot. what’s the point of having health benefits if they don’t cover this . What a joke of a province.