Mastermind Toys

They have quite a few puzzles.Price range for toys is higher than what you would generally see at toysrus

We walked in to the store only to be treated with passive aggressive and quite frankly racist attitudes on behalf of the employees. Don’t recommend going if your Muslim especially.

First of all, I entered on a rainy day, the front door there is no carpeting or nonslip grip on the floor so I slipped and slid into the store, injuring all of the toes on my left foot. Then, after browsing in the Pokémon section with all three employees standing around, chatting at the central cash waited seven minutes for someone to come help me with the cards, and then after informing them of my injury, they just simply looked at the flooring and came back. No apology no nothing. I purchased a car is it but I would not recommend going to the store. It has terrible service and I was very upset. I will not be going back.They have zero concern on the safety other customers and apparently zero interest in making sales. It’s like they need to be retrained!!

Didn’t offer any bags when I was there for the multiple items I had. Sold me two incomplete Lego sets and tried saying it’s not the policy to accept exchanges. I contacted Lego first and they said to bring it here since it’s faster than them.If I could give less than half a star I would. Very disappointed. Will not be returning to this store again.

This particular store is the best toy store I've ever been in! So many different categories of toys. The toys are so much better than they are at ToysR us. The owner or manager of the store personally helped me find what I came to get. My son loves this store and he's nearly 4. He will like this store for many many years to come.

It is really amazing to see so many options and colours of everything! The staff was also extremely nice while we went ro go check out and the place is kept clean which is always a bonus. The prices all jump alk over the place from 10 to over 200 dollars but just depends what you are looking for. If you are looking for something that is popular or unique this is the place to go!

Fantastic portal to a world of toys. The best selection of children's toys, perfectly displayed. Not just a toy store, it is an experience deserving many a sequel journey. Very accessible, welcoming environment, inciteful and helpful staff. Thank you Mastermind Toys!⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Wow. I like this toy store. It actually had some really cool stuff. I received a free toy from mastermind for my son's birthday and the variety was actually really nice!.

A super great selection in every price range. The toys in this store are valued for there play and learning value. I always felt good about buying my Grands toys from this store. The Waterkoo store will be closing soon, because the Kitchener store will be new and improved come April

My daughter received a thoughtful gift from family purchased at mastermind toys. Unfortunately, she already had multiple versions of this toy and has no need for additional toys. Thankfully, a gift receipt was attached to the gift and we went to the Waterloo store to receive a full refund. The refund was intended to be invested on my daughters behalf towards her future education. Drew, the store manager indicated that a refund is not possible with a gift receipt. It is store policy that a refund must be applied to a store gift card. Unless we had the original receipt (this was a gift, so that wasn’t possible) and even then the refund would only be issued back to the original purchaser. This refund policy is highway robbery. It is not made clear to purchasers who request a gift receipt that purchases are unable to be refunded to intended gift receiver. It is completely unreasonable for a purchase not to be refunded in full whether a receipt is a gift receipt or not. A refund to a gift card is not a true refund and tows the line of theft from a child. Unacceptable mastermind toys. Do better!Addendum: Further to your canned reply below. I did in fact contact customer service while I was in the store with Drew. We contacted customer service together. And, they were of zero assistance. I even spoke with a supervisor by the name of Camille. This review stands with no resolution.