Enterprise Rent-A-Car

If you need to make a change to an existing reservation they're impossible to get a hold of. They never answer the phone regardless of the time of day.

Told by Enterprise that they woud be there for our late arriving flight. No one was there, no number to contact, and just an outright lie. Extremely disappointed. Would put zero stars if able.

I am only giving enterprise at the la crosse airport a 5 star rating because of the manager Frank. I was scheduled to pick up my car (for a week) at 8 am, and we get there and noone was there and we were told they don't open until 11. Luckily, frank had shown up shortly after us, noticed we needed help and helped us right away- he was there early for some reason. Anyways, he gave me excellent customer service, answered all my questions, and was super nice when 2 of my 3 credit cards declined which was SUPER embarrassing. So thank you Frank, we will probably be a regular from now on, solely because of you!

Stay away from this location at all costs. Staff is rude and utterly incompetent. Had a flight coming in shortly after 5:00 p.m. on Saturday, and the office closes at 5:00. Called the office to inquire as to whether I should book with another company: “Oh, no! We stay for car pickups up to two hours after closing.” Needless to say, I was impressed and relieved, and stuck with Enterprise.Big mistake, as it was nothing but a bald-faced lie. Get to the desk at 5:50...no show after 20 minutes of waiting with another woman, who was similarly misinformed. Next day, agent refuses to help in any way, refusing to even acknowledge the company’s misrepresentation.Make no mistake, I don’t EXPECT a company to stick around after posted closing hours, but was expeessly informed that it would do so, and the company’s “no show” ultimately cost me a significant amount of time and money. What’s worse, there was no effort to make it right; just sullen denials and snottiness.Not the end of the world, but definitely a frustration YOU can avoid by simply using another agency.

This is a really easy in and out experience for me. They give me a bottle of water and I'm on my way. Sometimes the selection in the executive row is a bit sparse. Very little wasting time when returning. If you are late for a flight, these friendly folks will get you through quickly.

Great customer service, and the car quality has been amazing. I would recommend them.

Billy at the front desk was a lifesaver. Great service and waited after closing when our flight with American got delayed over and over (surprise right...). Enterprise/national has always taken care of myself and my family. Thank you!

Today, 4 Dec 21, you gained me as new customer at the La Crosse Airport Enterprise rental car facility. While waiting at the competitor's booth next door, Avis, for the MIA Employee to show-up and assign a car without a Flat Tire, I had the opportunity to observe the Enterprise employee manning the booth around 5:30pm... can't remember his name, slim well dressed individual, perhaps he is the local manager, not sure... Any how, I was so impressed with the way he handled a very challenging customer for over 35 minutes... The lady came in with an expired driver's license, difficult accent to understand, and clueless about the car rental requirements... This Enterprise employee went out of his way to explain the rules and guide the customer on what to do, presented in a very cordial and clear way to the customer.... I said to myself, this is the kind of person I would want to represent my business... professional and keenly aware of the customer's needs and shortcomings... I sat there for over 30 minutes, enough time to compare the Avis encounter I was experiencing vs the dynamics next door at the Enterprise rental facility... my verdict is Enterprise Rent a Car a the La Crosse Airport for me here on... it's funny how sometimes it's the little things that make such a positive impact and from now on I will steer my corporate credit card towards Enterprise at La Cross Airport, instead of my usual for the last 8 years, Avis. To the Enterprise area manager in charge of the La Crosse Airport location, don't let that slim guy" get away

I rent from here at once a month. Most times I rent a car the person working the desk is late. Currently I've been sitting here for 15 minutes, and no one. Also can't get in touch with anyone.