Fraserway RV - Leduc

AMAZING! That’s all I can say originally we went to the Fraser way northwest Edmonton unfortunately they didn’t have the trailer we really wanted to look at so they got us in touch with Glenn in Leduc who was exceptional we checked out the trailer we wanted and we are so happy with the purchase. Natacha in financing was Amazing and Was able to get us a great plan. From our experience at both the north Edmonton and Leduc locations I’d say anyone looking at buying an RV, this is the place to buy it from.

Purchased a new Entrada from Fraserway RV. Very friendly staff and the salesman Luke was great, knowledgeable and no pressure sales.The office staff are great people and just like family. They made my dog feel very much at home when I brought him with me to close all paper work.Great dealer.

We had the best experience ever. We went to few RV dealer but Fraserway went above and beyond. All the staff were incredibly friendly and helpful. I even get to speak French with Natacha, she’s is so amazing ❤️ thank you Darryl so much for your help, finding EXACTLY what we were looking for and needed. I would recommend them over and over again !

Did not think renting a camper van is that easy and untroubled. Never experienced such good service as by Carrie, Brenda and Jacob: After giving back the camper they helped us finding accommodation and they where also driving us to town.Great service, very friendly and helpful! Felt very welcome!

Just purchased a new Bullet travel trailer from Fraserway. The purchasing experience was great and the process was smooth. Glenn was our salesman and was extremely helpful and thorough as we did our walkthrough. We identified a few minor items that they will take care, but otherwise the trailer was everything we expected.Natacha in the business office was also extremely helpful and provided exceptional customer service. If the service department is as good as the sales side, we'll be happy for years to come.Can't wait for camping season!!!!

One star only because there is no option for zero stars. Our experience was the worst customer services experience we have ever had. We have dreamed of owning a trailer for 20 years. After saving money for over 5 years, we went to the RV show in February to purchase a trailer. We fell in love with The Bullet Crossfire and were so excited to make the purchase. The following Saturday we booked an orientation with Kevin and signed all the paperwork with Natasha. That experience was great, but we now realize they were laying it on thick to make a sale and a 5 Star Google review (Which they hounded us for on multiple occasions). They stored our trailer for 2 1/2 months as per their RV Show incentive (They store the trailer offsite in a mud pit). We had purchased a back up camera that they stated they could install for us before our pickup. We also purchased all the goodies with the Platinum warranty, THIS IS A SCAM. We paid $1800 for a product they refused to show proof of application for. We went to see them the weekend before our booked pick up date to make sure all would be good to go. The following weekend all excited to finally have a trailer, it was not ready. No batteries, no back up camera, and was covered in mud all over the exterior and interior of the trailer. We left it there so they could complete the work and as Natasha stated MAKE IT RIGHT. The following weekend we returned; the excitement was gone. We love the trailer and took it home despite all the hassle and the fact that the only thing completed was installation of the back up camera and a spray down. Offered no explanations on horrible service and offered us a $200 credit on loyalty card to purchase their over price store items that are all defected, we had to remove the TV mount that we paid for and had them install as it was junk. With their 30-day refund policy we are now out $50. We walked away! Their service department is incompetent the stabilizer hitch they installed was not tightened to the frame, we almost lost the trailer on the QII2 because the mount lifted right off the frame. Not at all safe. Kevin as a salesperson is a joke, has no empathy or knowledge on anything to do with trailers. He failed to attach the safety chains to our truck properly resulting in damage. Natasha pours on the sweetness when you communicate with her in person but brushes you off via e-mail. Their mission statement “As a team, we do everything possible to ensure our customers’ vacation dreams are realized” Definitely did not live up to the standards you set out. Extremely disappointed, will not return even for service, will never recommend buying through them.

This is a follow-up review.... Thank you Mel and the service staff for taking the time to make everything right. The service team went above and beyond in servicing our trailer. The detailing was A+ really happy with this past experience it greatly surpassed the first ones.

The absolute worst customer service I've ever dealt with, I can not RECOMMEND go to any other dealership. This is the third trailer we've purchased and WOW, what a joke (on the Service side of things) The Sales side of things was suffice.The Service, run for the hills. I'm not going to bore you with the details, but a here's a quick summary; after they told me my problem was real and under a recall, later they discover it's not covered under a recall and deem my unit okay, you can come get it off out lot...AFTER FIVE weeks, what a joke.Do yourself a favor and GO ELSEWHERE, terrible cold experience, NEVER EVER going back, period.To respond Mel, (you may want to check with your warranty/shop department") as I brought in the unit for an axle repair. YOUR team deemed it was faulty and submitted the claim

The customer service was absolutely fantastic. The rental group was top notch, friendly and knowledgeable. Other companies need to take lessons from this group of people. They have set the bar very high. I would recommend renting an RV from them. Our experience with FraserwayWas awesome, we will be back.

My partner and I were looking for a used trailer and contacted Glenn at Fraserway, he spent so much time trying to find something that we suited our needs but the used market is pretty tight. We decided to go with a new 2022 Keystone Bullet and couldn’t be happier with it. The entire transaction was very professional and Natacha in the business office made the whole process so easy. The walk-thru of all systems was very thorough, Glenn took extra time ant the end of his day to make sure we understood how everything worked, he even provided me some additional help over the phone afterwards.What a positive experience, I definitely recommend heading and seeing Glenn if you’re looking for a new RV.