CIBC Branch with ATM

I was going to do early mortgage renewal and my mortgage application was denied so I had to choose another financial institution(referred by CIBC and I wasn't aware of penalty). When my notary sent CIBC payment statement, I realised CIBC charged me prepayment penalty even though there is only 2 months to maturity date. I believe it's not fair and not a good business practice! I've been a client of CIBC more than 10 years, but planning to close all my accounts after this!CIBC social media team contacted me and tried to give me some options but could not remove the penalty. It's good that they tried to explain everything in detail and their rules.So I added 2 more stars..

I have been almost a year trying to update my information, I mean (address, phone number and ID). I went to the bank at least 8 times with all my docs to update it and they always said it was done, when you call to the bank (online) they could not see anything. After so many tries I thought it was solved, but I got surprised when I called them to see why I haven't gotten my credit card, they said it has been shipped to my address (old one, and on my app it shows it has been updated and I have confirmed with them before and they said it was good). Sincerely, I don't know what to expect from them, very bad experience and it seems they do not care at all about their customers or they do not talk between departments (just a weird because everything now it supposed to be online and since one information has been updated, it must reflect on my profile).Just an updated after almost 2 months...The manager reached me out by email and asked my phone number to call, but...she has all my information on my profile, why doesn't she use it to call if she needed anything?Also, when I called the customer service to cancel my credit card and I have mentioned that I just wanted to cancel it, she kept offering other services and etc, I mean, how many times do I have to say I just wanna cancel it???So far the worst customer service I ever had from a bank.Just as a suggestion, please listen more to your customers and respect what they want, it is so simple!

I would like to compliment the advisor Sean Lee at this branch very much. He is so kind, sweet and saved me from being in trouble.It was like a beam of light. His always bright smile and energy make people feel good! Sean Lee! You're a warm-hearted person Thank you so much again and I hope you are always healthy and happy :)

I liked the service of this branch. Always I and my wife had a wonderful service. The front desk, cashiers and my Manager account are very courteous with us.

If I could rate this location -100000 stars I would.Unprofessional, untrained staff lead poorly by their manager.They've messed my accounts so many times, I stopped counting.1st time I came to the bank, the teller girl who was on training gave me misleading information. That caused me to come back to the branch once again.2nd visit. One of the office workers was helping me but he was so in a rush that he messed my accounts up so badly that it's not even funny (so, you understand: some accounts of my husband showed as Savings account of mine + additional account was added without deleting the old once). Plus, this man kept telling me that because of me is is late to the meeting with the client, and that he hopes that that client won't complain.3rd time I came to this location to see their leader and to fix mistakes that were made by their employee previous time. I met their manager, who kept me busy with talking even though I told her that I have one hour lunch break and I have to come back to work. Anyways, after sometime she guided me to the office of the 'best bank employee' as she said. This man was polite and I wish I could say he fixed all the issues but noooo. Gosh, how is it possible?! -Now I've discovered that I cannot transfer money from my checking account to my credit account.SUPER DISAPPOINTING experience. I've already spent my three lunch breaks at the Burrard and Georgia CIBC bank, and now I have to go there again.The worst thing is no-one will investigate this, because when I called to CIBC, they said Oh

I came to the bank to get my debit card, bank employee said that my account hadn't been created yet. I showed him an email with confirmation from CIBC that account is ready and information to come to the bank and receive my card. He insisted that account isn't ready yet. So even if email from CIBC was wrong , why bank employee cannot open the bank for the client? I was asked to come again IN A WEEK. Just lol.

Went in there to get a cibc bank draft redrafted. The teller(asian men) there told me that they couldn't do it, by just looking at it, and told me that it could be only done where it was drafted which was in Burnaby. I went back to my branch, and ask them why it wasn't possible to do it at the downtown cibc. They told me that is was possible, that the teller didn't know what he talking about. Could have done all my errands downtown, now I have to make another trip. Don't waste your time going in there, their staff was untrained, and incompotent, I even ask twice to make sure. Just going there just to use their atm.

Very rude tellers recently. I am a customer of this bank. A new teller, a young woman is very rude. The manager was walking with her food in her hand. Yes we are all human and we eat but this bank is exceptionally has changed and gone down. CIBC, you should do something with this branch.

I came in today regarding a cheque that I had mistakenly deposited twice. The bank teller went to his coworker for help and I overheard the coworker give him instructions on how to reverse the deposit. The bank teller made a comment about how filling out the forms is going to take a long time, then he came back to me and told me that there's nothing they can do at the branch and asked me to call the customer service line instead.

Went in on 15/11 just to have some details changed. Someone greeted me at the door, gave me some direction and I was helped by very professional teller. Everyone was friendly and I was able to get what I needed done.