McPhail's Of Harriston

Needed some advice on my rv furnace,, spoke with service department the people at this service department are absolutely wonderful. They are so helpful and knowledgeable. Thank you.

We traded in and purchased a brand new trailer at McPhails. The sales guy was good to deal with initially. Once we received the trailer we had warranty issues right off the go. We booked and took trailer in and had many issues with very very poor communication on how repair was going and no date of how long repairs would take. This has continued now for a year. Warranty work that they said they completed and repaired was not after our last visit and we have given up. We will not extend our warranty as its not worth the hassle of dealing with very poor service. We will NEVER ever purchase a trailer from this dealership and have made it known to anyone that ask us about our experience. We are very understanding people but when you make such a large purchase you hope to at least have good service and understand things don't come perfect but you hope the people you are working with will have an understanding of customer service and timing manor of responding to customers. Buyer beware is the advice I have for this dealership.

The service is pretty good, the knowledge is good, but the timeliness leaves allot to be desired.We've tried twice to get a trailer here. First time we were told a date to pickup, 3 weeks out. Cool, called when one week was left to check the progress, they hadn't even looked at it yet. But was assured it would be ready. Day before pickup got a call it won't be ready. So cancelled it all. Now the second time we were told over a month for pickup, and same thing. Day before pickup they call it won't be ready. Now shipping and parts issues happen for sure, totally sympathize, but it's begun to feel like a kid waiting till the last minute to hand in homework and claiming there wasn't enough time.

Make sure you know what you have before saying yes you have it. Save me two hours of driving. Guy at the front desk after 20 years has no ability to deal with customers. Will not return

I have to say that having businesses like this bring faith back to humanity. We were on our way north, when we suddenly blew a tire on our boat just 7 minutes away from McPhails. Without hesitation they got the trailer into the shop and quickly got to work to repair the damage. Needless to say we had to make the ferry ride another 2 hrs out! We wanted to say a huge thank you for helping us so promptly! And being so generous with your time!

Picked up a trailer and met with the service tech for a walk-through. There were no problems with the trailer, but there were with my old truck. The tech helped grind out my receiver to fit the new hitch, and tested my electrical system to get the trailer lights working. Well above and beyond expectations. Highly recommended.

Picked up out new Motorhome today, the families very excited. Thanks for everything Scott and Sarah! Will see you again soon!

Absolutely fantastic customer service with everybody there, every time I go there. I get excellent service, I just wanted to say thank you to everybody there. Ian James

Extremely Disappointing Experience with McPhailures of HarristonI took my RV to McPhails of Harriston for insurance work after a squirrel infestation. As they were a dealer for my RV brand, I expected them to restore the unit to factory quality standards. Unfortunately, my experience with McPhails has been nothing short of a nightmare.Initially, my insurance assured me that the unit would undergo a thorough teardown, disinfection, and replacement of insulation, including any fabrics that the squirrels had come into contact with. However, upon requesting a copy of the completed work, I discovered that the wiring had not been fully inspected. This was especially concerning as I knew the squirrels had chewed on numerous wires throughout the roof, having made their home in the ceiling and HVAC system.Furthermore, it turned out that the squirrels had managed to accumulate a substantial collection of black walnuts throughout the unit, which were left untouched by the supposed restoration process. The service manager's response to my concerns was dismissive and condescending, leaving me frustrated and disheartened.I received zero communication during the repair process, despite several attempts to communicate with both insurance and McPhails. The only time responses were received was after sending the communication 3+ times and requiring a read/delivered receipt. Phone communication doesn't cut it when you seek to have things communicated in writing.Reluctantly, I picked up my unit after being threatened with accruing storage fees. My fears were confirmed upon inspection. The venting into the furnace had been left disconnected, black walnuts were still scattered throughout the interior, and the unit hadn't even been properly vacuumed out. To make matters worse, there were remnants of wires and debris in the underbelly, and areas damaged by the squirrels in the pantry and around the base of interior cabinets had been left untouched.When I approached both McPhails and my insurance company regarding these issues, I was met with a complete lack of accountability. The blame was passed back and forth, leaving me out of pocket and responsible for finishing the job that McPhails was entrusted with.Perhaps the most disheartening aspect of this whole experience was the attitude displayed by the service manager. Dealing with her was an exercise in frustration, as she consistently spoke down to me and displayed a condescending demeanor. I dreaded making any calls to discuss the problems, fearing the disrespectful treatment I would inevitably receive.In conclusion, if you're looking to be bullied, spoken down to, and have subpar workmanship performed on your vehicle, I wholeheartedly recommend contacting McPhails of Harriston. They have shown a complete lack of professionalism, failed to deliver on their promises, and left me to deal with the aftermath of their negligence. Save yourself the headache and seek out a more reputable and customer-centric establishment for your RV repairs.

We were leaving on vacation and discovered a tail light on our trailer wasn't working. Our local dealer was too busy to help. McPhail's was on the way to our camping destination so I contacted them and they said to drop by and they would fix the problem. Which they did; promptly, at a great price and very quickly. Their staff is knowledgeable and friendly and the pricing is very fair. Their parts store is amazing and we found some items we wanted and bought them on the spot. I just wish McPhail's was closer! Thanks.