London Drugs

Online ordering is a great. I have nothing but good words for that at this store.Shoutout to Michael who went above and beyond to help me transfer items from another store so I could get my order.

Terrible combative customer service. I went to the customer service area to ask if possible to match an electric tooth brush price from Amazon, and immediately the lady in a very combative tone, raising her voice started to question if the Amazon offer was legit. This lady(probably in her 60s) has terrible manners, and should not be in a customer interfacing role. There is nothing wrong to ask questions about the Amazon offer, but should not be in a combative, aggressive tone. Terrible experience, next time, I just buy direct from Amazon.

Quite frankly the worst customer experience I have ever received. The checkout lady (kid) was rude and could care less about her job or the customer. Of course I emailed head office and of course they never responded, even gave them the name of the employee. All good, will never return to London Drugs. Lots of other options out there. I have noticed other comments about staff here. Perhaps the Manager should be aware of what is going on in their store as opposed to giving canned responses.

Big thanks to Sergio for helping me find a birthday gift for my husband. He went above and beyond and I appreciate that a manager took time to help me on the sales floor. Only reason it’s not 5 stars is that unfortunately there weren’t enough people working and it took so long to find someone to help me out that the manager himself had to come. Other than that great service. Thanks!

The staffs need training or to be firedIt was on Mar 26th, a Sunday night around 6:50 PM; I was standing in London Drug Ironwood store and reading a book on sale since I need buy it for my kids as a gift. Suddenly, a Caucasian staff, who is over 6.2 feet height, rushed out and shouts at me from back loudly:”You cannot read it here! You have to buy it and read it home!”. He was so rude and offensive. There are no other customers around, and I did not hamper anyone, besides, no sign there to forbid clients to touch the books. He stared at me and his eyes were full of hatred. I do not know why he was so mad at me? I am just a polite Asian customer wearing mask. As a book lover, I buy books around almost all book stores in BC every month, if not every week. Although I can buy them online easily and on an even more low-cost price, I enjoy the physical book shopping.I was an old customer of London Drugs for 20 years. Although I could shop other stores, I used to like LD’s service and nostalgia style. All my good experience on London Drug shattered overnight. I cannot believe this incident happens in 2023 in Canada. Even in a developing country this seldom happens nowadays, Since retails are struggling to survive. I hope headquarter of London Drugs send Mister Shoppers to this location to investigate ASAP. You are spending money hiring bad staffs to tarnish your valuable brand and drive away your loyal clients and helping your competitors. People come here is not only to shop commodities, but also to experience the service and respect. Bad experience last longer than good ones, if not forever.I will never shop at this London Drug branch again. If I have to, I’d rather choose London Drug branch at No3. Road, for they treat Asian customers relative friendly there.Kenneth

I paid online with my credit card successfuly and customer service lie to me say there is a payment issue.I called my credit card company they said london drug canceled itCustomer service hangoff my phone

Great services today from Sandeep. He really went out of he way to help me out and need my computer needs ,ThanksSandeepGreat service by Hendrik . He went out fo hsi way and I appreciate itWent in again for some help sorting out some camera/ filming issues and Richard was awesome . He went way out of his way to resolve my issues. Thanks Richard!

One of the rare places where you can get competent service. I was looking something up on my phone, and one of the reps came and asked if I needed help, and answered all the questions most other stores tell you to check the website for.

Unreasonable return policy. I was shopping there this morning and my 2 kids and they picked 2 necklaces on my basket and went off with grandma. I only found out that there were 2 necklaces after I paid. So I went to the customer service and asked for a refund since I was still inside the store and I just paid within a minute. But they stuck to the return policy and said they wouldn’t do a refund for me. I understand that if I took it home and then asking for refund, London drugs won’t take it back because of health concerns. But I was literally inside the store, and it was just a minute ago when I made the purchase. I thought it could be more reasonable!