Tangerine Moncton Office

Account was locked out and had to call and wait on hold for 3 HOURS for them to finally unlock it. Told them I would be transferring a lot of money out again so DO NOT lock me out again.... lo and behold, I am locked out AGAIN!!!! I wouldn't mind if I could chat with someone or if they picked up the **** phone within 10-20 minutes. But 3 hours!?

Don't bother with them, I had applied for an account.With them more than, twenty years ago.I never used it, now I would like to deal with them,they won't do it.Because I can't remember, address including postal code.And phone numbers, from twenty plus years ago.

Support is catastrophic, bugs on websites and mobile that do not return error messages. So obviously something is terribly wrong for this bank as it cannot perform its duty. As if the whole bank is closing business. People are nice though.

Tangerine bank is fine until someone fraud your account then they tell you it's not their problem

This is not for the Moncton branch but just the whole phone customer support. Was on hold for 2.5 hours and finally I hung up. Pros are that I was able to use the Google Pixel Hold for Me feature, but didn't expect it to be that long of a wait. Seriously considering closing all my accounts and moving to another online Canadian branch of business. Think Keanu Reeves and The Matrix movies...

I wish I had looked at reviews before wasting so much time. I got one card and the chip didn't work after I was instructed to go to a Scotia Bank and put it in the machine. They sent me a new card and it doesn't work. They want me to go to a bank again. I don't think so. I was on the phone for over 1.5 hours. Worst customer service ever. Apparently after I asked for a supervisor they could reset my card. So why couldn't the first 2 agents I talked to do that? I still have to go to a store and insert my card enter my pin before it (MAYBE) works. I think I'll just close the account. How do they stay in business I wonder?

Tangerine will not cover any frauds and if there is a fraud they double it and freeze all your accounts and hold all your money until you pay them back

Really thought they were awesome! Till my account froze for a week.. then they helped" me by giving me credit then froze my account once again. Taken money that is needed for living expenses. Thanks for leaving us out high and dry."