Mini Mall Storage

Been at North Van location since Feb 2022 and was happy until this month. Clean and secure facility with friendly staff. Got my first rate hike after 6 months for $35. Another 7 months later in March 2023 I get a 50% rate hike ($170 more). Talked to the manager of the facility and I was told this was the going rate of storage in my area (North Van). A quick scroll through many of their competitors shows much lower rates for same size and service provided. I Iet the manager know and they said there was nothing they could do. Very unethical! Save yourself some trouble and go to one of the many cheaper BBB accredited minis storage places close by or over by the Cap Mall.

A quality experience over the last year and a half with my 20' x 10' storage locker. The staff are helpful and courteous and the area is kept tidy and in good working order. They provide easily accesible large and small dollies for transporting items which was very useful.After clearing out my locker Darren at the front desk was very helpful in making sure that my rental was terminated correctly despite the fact that I was a bit late giving notice.Thanks for your service, I would reccomend Mini Mall for your storage needs.Andrew

Mini Mall Storage was the best self storage company I used. The facilities were perfect with extra security codes that maintain saftey of my personal belongings.When I signed up and spoke to the team they had excellent customer service and guided me with the right size unit for my storage needs.Singing up was easy, painless and having access to insurance was an added bonus that added protection to my personal belongings.The facilities were well maintained, clean and always had access to push trolleys to move my stuff back and forth.The team was really easy to work with to close my account when I no longer needed storage. My new condo has a storage unit so I no longer needed the rent. However in the future if I ever need storage use I will go with mini mall storage again. I personally and wholeheartedly recommend mini mall storage for your storage needs. You will not be disappointed.

Customer service with Ashish was excellent. He was very accommodating in helping us choose the correct unit for us and was very thorough in explaining the company policies. We used this North Vancouver facility in 2014 and were very pleased. We were thrilled that this facility is still very well maintained, clean and secure. Mini Mall Storage also has very competitive rental rates. Highly recommend.

Ashish has been very helpful and courteous. He is knowledgeable about the products and have been very helpful in getting my rental unit. Keep up the good work!

One star for the staff who are really nice and always helpful. Unfortunately this storage facility was bought by mini mall and they raised our rent from 350 to 500/month.It came in an email that didn’t mention the fee increase in the body of the email, but as an attachment. I requested a call from head office but not surprising, never received a call.Do not trust that they won’t increase fees again. Find another storage option on the north shore, there are many in the area.

I’ve been storing at this facility since it was Mayfair. The staff have always treated me well and say hello whenever I bump into them. The facility is easy to access especially if you are on the first level, and they are making constant improvements like smart phone access. The facility is clean and well secured. If you’re on the north shore this is a great location for self storage.

Just had to close my locker and was sad to leave the facility. Great service by Ashish with information and invoices and everything.Plenty parking, easy access, clean, temperature and pest controlled.Highly recommend it!

Ashish helped set me up with a storage unit. He was attentive, super helpful, efficient and knowledgeable. The unit is very clean and doesn't have a smell. Ample covered parking close by with many carts available to help your move. Much prefer this one to the 2 others I've tried nearby.

Ashish and the team have been really helpful, friendly and efficiently arranging my storage needs and following up. The rates are comparable to others and the facility is clean and secure with a good assortment of spaces and any moving, packaging and storage materials needed.