Coastal Ford Sales

My purchasing experience was pretty good. I guess the only issue I had was during the financing part with the typical dealership surprise offers of extra servicing and warranty extension costs. Would have been nice if I had time to read up about them at my leisure instead of feeling pressured to make the decisions right at the dealer. It's the part of purchasing a vehicle that I've always hated and it's the sort of thing sours the process a bit. Other than that, the purchasing experience was pretty good. Hash was very helpful, answered all my questions. Pleased with my purchase so far. Of all the ford dealerships I've been to, this one's provided me with the best experience so far so far.

My friend was interested in a Dodge Grand Caravan GT Coastal had for sale. Chris and Louie were very accommodating and offered the vehicle to us at a very fair price. They were pleasant and there was no sales pressure sales tactics. Unfortunately for them we found a vehicle with 25000 less kms. at the same price point when you take out the documentation and financing fees. I would not hesitate to refer them to any of my friends who need a vehicle in the future.

Last week bought a 2018 F150 from Coastal Burnaby. It was my first time buying a car in a decade. I had just been keeping my old car running and liked not having car payments until now. But I decided that I would finally treat myself to a nicer ride and one that I had always wanted. I chose Coastal Burnaby because I am a paramedic and we take our ambulances there. The service team had always been good to work with.I went on their website and happened to find the F150 model with everything that I had wanted, color, engine, etc. I reached out to them and was put into contact with Hash.For me, making this leap into a 'new to me truck' and spending that kind of $$$ after all these years was stressful. But Hash was great, did not pressure me, and took the time to answer all my questions. I ended up putting a deposit down over the phone, then went in a few days later to test drive. The Truck was just as advertised and I bought it.I have been driving it for a week now, and have reached back out to Hash twice with some questions/concerns. He took the time to answer me and involved some techs to make sure that I got the best info and put my mind at ease.Overall, I really appreciate how Hash helped, answered my questions, and worked to make the whole experience pleasant. As my co-workers have noticed my new ride at the station, I have been happy to tell them where I got it and the good experience that it was.Also thanks to Brittany in finance, Azat on insurance, and Mike in Service for their assistance.Hopefully this truck gives me some good years of service and I can have some fun with it, and next time I need to swap into another ride, I'll give Hash a call.

Had visited this dealership in late 2022 for a vehicle purchase inquiry. Myself and my companion dealt with staff member Chris De La Bastide" (Chris). Although we did find Chris somewhat helpful

I’ve recently gone back and upgraded my truck for the second time now. Both times I’ve been helped by Kayla. She’s been amazing. She went above and beyond to keep me posted with new trucks coming in and managed to find me an amazing deal. She even came in on her day off to set me up with my new truck. Tim the financing manager also did an amazing job with finding the perfect financing. If you need a vehicle, go talk to Kayla. You won’t be disappointed.

BUYER AND SERVICE BEWARE!I recently purchased a used vehicle from Coastal Ford Squamish for over $60k and as soon as driving it off the lot, two issues arose. The sales manager kindly offered to take it into the Burnaby location for service to get the issues looked at.On the day service was scheduled, service was scheduled for 8:30am, I dropped it off early at 7:30am, and said I'll just walk to my work, instead of waiting there for the work to be complete. At 4:00pm without an update up to this time, I call to ask for an update as I was ready to leave to pick it up, and was advised that they will be keeping it for another day. This was only supposed to be originally looked at and if they could easily fix, they would, but said it may likely need to go to a Dodge dealer for work. The car was drivable when I brought it in, and without any notice or request to keep the car overnight or an offer for a replacement, I'm now stuck an hour from home, with no child seats for my kids and have to find my own way home. And without an offer to help or an apology, he hung up on me. Worst service I've ever experienced. I may recommend purchasing a vehicle from them, but I would not recommend taking here for service. Zero customer service.UPDATE:3 weeks has passed, they took my truck in a few days after this for the day, and was able to finally fix the suspension, but referred me to a Dodge dealership to get the light issue fixed because they don't have the ability to properly diagnose an electric issue. However because they wanted to save some dollars and cut corners and do the work themselves, they improperly completed the suspension fix, and refuse to contact me to own up to their mistakes and correct this issue. They refuse to respond to my calls and emails after trying to contact them for 1 week! Shadiest dealer and car purchase I've ever dealt with, and I've bought and dealt with over 20 vehicle purchases.

We had a great experience at Coastal Ford in Burnaby. From the moment we walked in Louie was friendly and helpful. We also had great interactions with Chris and the finance team (Brittany and Janette). The whole process was stress free and efficient - we drove our new (to us) truck home that afternoon. Sincere thanks to the whole team at Coastal Ford!

I bought my first car, a pre-owned mini countryman, at Coastal Ford Burnaby and I had a great experience there. I have to say Lorenz was amazing and he gave me very timely and professional advice. Thanks to Lorenz and the Coastal Ford Burnaby team!

If there was a zero stars I would put that. I purchased 3 vehicles from this establishment and 5 months after paying off the 2017 Ford Focus the engine blows up to no fault of my own. 24k for a vehicle that lasts just over 5 years is unacceptable. I was a good faithful customer of Coastal Ford Burnaby even recommended them to my friends. When I reached out to them about my dilemma, they say sorry can't help you in any way. I have always been a Ford person, but dealing with the situation I find myself in, Coastal Ford has made me question my trust in the products they sell. I don't recommend buying from them.

5 star service from the Ford staff. They went above and beyond to make sure it went smoothly and make us feel special. We are excited for our new electric addition.Thank you