Voyago Medical Transportation- Etobicoke Base

if i could give a zero star i would, but i can’t. we called to book transportation for my dad for tomorrow and they told us they couldn’t do it for the time we needed it (10:45am) and we wouldn’t be able to be dropped back off at home until 9pm. i asked the lady on the phone a simple question and she said she doesn’t know the answers to any questions, she’s just the one that answers the phone. we’ve used this service twice now and haven’t had any issues until now. i don’t think i’ll ever use it again.

I called only a few days in advanced to arrange a ride for a pick up at a hospital in one city to go to a home in another city an hour away. I was told about the extra charges for anything over 15 minutes at pick up and at drop off.Day of, the drivers were late to pick up and drop off but that was on them so no extra charges were added. Somehow my dad's wheelchair was not with them but the staff was extremely friendly and quick to make him comfortable and safe in his room.I called and spoke with a dispatcher and she immediately sent an email to figure out how to retrieve the wheelchair for my dad. 5 Stars for their customer and patient care & service.

We have used Voyago to transport my dad back and forth from hospitals and have always had the nicest kindest people helping us. Today we had another trip with car 1370 with Rod and Javi - they were extremely caring, kind and competent - moving my dad carefully and with ease from bed to stretcher and listening to my concerns about positioning etc. I could not have asked for a better experience today! Thank you!!!!

We used them because we were told our mother was going to be transported into the house on a medical bed. She had advance lung cancer and bone cancer. They lied to me and said they use wheel chairs to enter the house. My mother was in extreme pain because they were being lazy.If I could give negative stars I would. Lazy and dishonest.

VOYAGO is “Head & Shoulders” over the “other” Company we used recently!!!Ramsey & Clinth were early…respectful…careful & considerate…with my Senior Lady.Took time to ensure she got safely home…driving the Route with the least amount of: Speed Bumps…used their side vehicle lights to assist in Her Transfer.Thank you & the Cats say thanks too!Gail & Wesla

I witnessed this aggressive and rude driver. Don’t want to wait inline for your turn like every other vehicle on Spadina Oct 15th at rush hour. You around the car line up, you cross solid line twice then aggressively cut off the two cars and don’t let them safely merge in just so you can be two vehicle spaces ahead. I wish there www more cops on the street. You are not ambalance you don’t get to do that on the road.

Wonderful experience with this company. Booking was easy and efficiant. Transfer went very well. Staff were kind and caring. Pickup was from Centenary Hospital at 830am to home 5km away. We were in and settled in 30 minutes. I would highly recommend.

Voyago/Voyageur is contracted to Humber River Hospital Wilson Site so, without consulting me first, the nurse went ahead and booked a ride for my mother to be returned on a stretcher to her nursing home upon discharge from the hospital.When I phoned Voyago and was waiting on hold, the same little ads" and burst of music played over and over again which really got annoying to me since I was in a stressed state to begin with. I asked Voyago's CSR how much I would have to pay on behalf of Mom but the CSR at Voyago couldn't tell me at the time other than the base rate because it also depended on the mileage between the pickup and dropoff points. Ten kilometres was allowed and would cost more if the distance was greater. The pickup hadn't occurred as yet at that point.Only after reviewing the Google Reviews did I learn about the "wait times" charges on top of the basic rate and additional mileage charges. Thank you

I’ve filled out an online form to ask for a quote, and it’s been over a week and still no quote.When I called their phone, I was second call on que for about 5 minutes. Then I was informed that I was number one on que for over two hours and I still wasn’t spoken to. I couldn’t wait any longer, so I hung up. What a waste of time. I suppose they don’t need my business. I gave my business to NUPT patient transfer service and they were excellent with their services from the telephone call to driving my bedbound father for a medical appointment to bringing him back home.Sorry Voyago, you lost my business forever. If I could give less than one star, that’s what I’d give you because you don’t even deserve the one star! Thanks for nothing!

My 92yr old mother has dementia was transferred from CVH to her home.The two Voyago employees made my mom feel comfortable and safe. They went over and above to transfer her home.