DHRS Durham Home Respiratory Services

All the ladies at this location are nothing short of outstanding. Always helpful and polite and just all around great people. I have been with them for quite some time now and have had absolutely nothing but great service. As of late I’ve been dealing with Heidi, she has always come through for me and has a great personality so easy to talk to and share with. I look forward to many more years with all of you. Thank you for everything you do to make my life easier!!!!

First, let me say that these professionals working at this office are decent, kind, smart, welcoming and nice be around. Honestly, I always get the true professional treatment when I attend this office at Simcoe St North. When I go for an appointment at this office, I always left with a smile on my face. This is always good for my mental health to be able to spend time with such an incredible team. Well done guys!!!! keep up the same great work.

I'm new to this business but they made feel welcome. Set me up with a machine . Explained everything I needed to know. . Couldn't ask for a better place to go. Everyone is nice and professional

I wasn't informed of the recall on Phillips cpap machine and all they what you to buy their over price supply which cheaper if order online and when asked why wasn't informed of the recall it wasn't possible to all their clients of recalled

I was here today, and I have to say the ladies who work here are lovely. They are very passionate about their jobs, and they go above and beyond in terms of customer service. I usually go to the Port Perry location, and I love it there too (I actually was aided by those ladies in a minor medical emergency and they were also wonderful).You can rest easy knowing you're in good hands with these people.Get it? Rest easy?But seriously, they're great, and my day was made much better today. Thank you

A few years ago they were great, the last 5 yrs not sure what happened, maybe new ownership. I call and get answering machine everytime, i can understand that, leave a message, 3 days later i call and same thing, Customer service is horrible..Am moving on to a new supplier. Loyalty means nothing to them i guess.

I originally had to choose a supplier off of a list at the sleep clinic and I seen this one (Simcoe in Oshawa) was closest to my house. I googled the reviews and they were very mixed across their locations. I decided to roll the dice and I’m glad I did. This place has amazing, polite, helpful staff. They call periodically to check in on me to ensure I’m getting a good night sleep and am happy with my loaner equipment.Today I went in without setting up an appointment to see if they could help me out. They helped me out big time to get a new mask I required for nights I cannot breathe through just my nose. They took the time to go through my history for the last few weeks and do a proper fitting and leaving with my new mask in hand.Truly made me feel like they had my best interest at heart. Thanks again for your help ladies.

Dealt primarily with Lisa. Fantastic customer service. Prompt replies to emails and definitely went above and beyond with respect to assisting with submitting the claim through my insurance company and coordinating the benefits along with my physician. Appointment time was maintained as scheduled with minimal waiting. Everything was explained in complete detail. Follow up phone call was made to ensure everything was acceptable. Would highly recommend.

Works cannot express my frustration with this clinic. DO NOT go here. Far too much to write and I need to calm down. I'm taking my business elsewhere. Do NOT even consider this clinic as an option. You will waste your time and gas getting things corrected. BIG headache. Friendliness doesn't cut it when there is incompetence throughout. Wish I could rate them a star of ZERO, 1 is too generous.

I had my first visit with Susie at DHRS this week to service my CPAP machine. Called in the morning and they fitted me in same day. Susie was very knowledgeable. She cleaned my existing unit, went through all of my stats with me including suggesting another sleep study. They had everything in stock and have placed me on a reminder notification list. Couldn't have asked for a better experience. Looking forward to a long relationship with DHRS.