Hudson's Bay

I like this store , I was shopping for new glasses . The women who helped me in thisdept was excellent . Gave me complete one to one attention . Presto my glasses were ready for pick up one week later .This could of been a stressful experiencefor me but do to the excellent I got it wasn’t .Thank you to The Bay Optical Dept.Barbara Maclean

Ahhh Hudsons Bay.So nostalgic.. same lay out for years. Same lighting. Just a vibe from Jr high when you would go shopping with your parents for clothes. You blew right past Hudsons Bay and went to Blue Notes lol. They always have the brand names and sometimes you can find some hidden Gems. I myself picked up a Jack Jones jacket for $130. High fashion ! I like this store but never buy more than one item at a time. It's like a special treat store lol. Staff was nice. No one approached me to help , which is also nice. The store is well spaced. Not overly crowded. Yup .. good old Hudson Bay!

UUURGGG!!! We have been trying to sort out a billing issue at the Victoria Store for the last 5 days. The store customer service phone does not get answered and there is no operator. We wrote to customer support, who asked for a copy of the statement, when we provided it, they referred us back to the store where we resumed the same merry-go-round again. We found the quick answer number, great!. NO. after 10 minutes we established it only relates to NEO cards!!!!. While writing this, my wife has been speaking to someone in South Africa?. .....who has left her on hold for ages on a call lasting 24 minutes, all they could do was to provide the store number!!!!! They advised we went to the store in person, even though they were told this involves over one hour's drive.........There are many adjectives one could use, but what is the point.........

Just had a wonderful experience at the optical department. Even though I wasn't a client I needed a repair of the nose pad on my glasses.Ann-Rita was fast efficient and very customer friendly. My glasses were fixed in no time and I was pleasantly on my way. Thank you!!

Very scenic and calm, but also quite stinky!

I usually shop at the Mayfair mall location but I just finished ordering three watches online and two were for in-store pickup. The in-store pickups were for both locations due to stocking issues however the Mayfair location ended up emailing me informing that the watch I ordered was in fact not actually in stock at their location. I did however find the model I was looking for at the downtown location and ended up picking it up with another watch (total of 4 watches now) that I’ve been contemplating. The lady there (Martha) was super helpful especially that I’m a collector and like all the original packaging it comes with. The down town location does not keep them organized as the Mayfair location does, so she had some patience and helped me find the correct-enough packaging. However, in my excitement I didn’t realize that both watches did not have the user manual. Then I realized that one of the watches also didn’t have the warranty papers. I’m super busy this week (feb 27 - mar 3) with school. So I’m hoping they can correct this when I have a bit more time next week.Other than that, the experience was amazing and Martha was kind and patient. The lady at the desk that helped with my online order wasn’t so much. She also gave me the attitude that I felt at the alternate location. Like I wasn’t worth her time. She made me feel uncomfortable like I didn’t belong there. This is why I chose a 4 star review. Would have been even lower just due to the fact that I experienced this behaviour at both locations now, however, Holly (Mayfair) and Martha (downtown) were exceptional. I’m still going to make The Bay my initial distributor when searching for more watches to add to my collection if it falls in the brands they hold; thanks to these wonderful ladies.

HBC is the worst place to go during the pandemic. Stress is bad enough already but staff here make it so much worse. A year in, we have all become experts at hand washing & masks. After paying for an item, the clerk kept freaking out at me for asking to put my parcel down somewhere so I could get ready to walk home. He raised is voice and claimed all the display surfaces were sanitized. I wanted to immediately return the item but was too upsetI came back today to do my return. Store was supposed to be open until 6:00. They’re closed earlier than online info.

This is a truly amazing place - good food, good prices, and an amazing proprietors. We went one morning for a great breakfast, returned 2 days later and ordered the same light breakfast. It comes with hash browns, tasty enough, but I limit carbs, so didn't finish them. When she served us, she said, I noticed you didn't finish the hash browns last time