Doctor Appliance

Great experience with Alex! We had a leaky fridge. I tried to find a local company but it seemed a lot of the web sites were run by a company out of Toronto. I eventually found Dr Appliance and very glad I did. I had done some research on the issue and had some theories and Alex did a good job listening. He explained the pricing clearly. When he arrived he took off his shoes and went right to work. He had it figured out and fixed in about 15 minutes! I would recommend Alex and Dr Appliance!

We contacted this company because they were highly reviewed on the Internet. Alex came to look at our dryer, and he tried the most obvious things and charged us for a call out. He did say that this may not work, as he thought the water pump was the problem, but that he would come back for free, which, incidentally, he had to do. He again tried some less obvious things to save us money instead of replacing the water pump right away. This again didn’t work and so ultimately, the water pump was later replaced and all we were charged for was the part. Alex could’ve saved himself all this hassle by replacing the water pump right away, but we appreciated him trying to save us money first. Alex is very kind, knowledgeable, informative, willing to engage in dialogue, and we highly recommend his company. We certainly feel like we have found our go-to appliance person!

Alex did a quick and great job for our burnt out dryer (heating element) for a very reasonable price. And provided a really good warranty.Thank you Alex!

I called early in the day to explain that I had a dishwasher that wouldn't drain and that I suspected that the cause was glass in the impeller pump. Alex confirmed that he had the OEM pump in stock and also had an aftermarket version which was half-price. Furthermore, Alex thoughtfully explained what the total cost of parts and labour would be - and that if the pump wasn't the problem that he would revert to charging his base service fee. We scheduled a visit for later that evening between 4-6 pm, he called when he was on his way and arrived on time.Super courteous leaving hi shoes outside and wearing the obligatory COVID mask, Alex went straight to work and repaired the pump and tested the machine in about 45 minutes.Fantastic service - Professional, Courteous, Informative, and Great Value!We'll use him again if the need arises and recommend to our friends and neighbours.Steve & Rachel

10/10 would recommend! We called Appliance Repair New West first but there were two different people telling us different things so we decided to look elsewhere. So happy we stumbled across Doctor Appliance. Alex picked up right away and was able to come within the next day.Our washing machine had run hot water on the cold water function and Alex was able to fix it within an hour. Very impressed! Happy I can wash my clothes again without it shrinking. Thank you Alex!If you're hesitant, don't be! These google reviews don't lie. Don't look anywhere else - this is the place you want to call!

I had my washer broken on a Sunday night and on Monday 1pm it was fixed. Alex called me prior to the visit, told me what could be the issues and brought the parts with him. He was knowledgeable, fast and the communication was great. I found it a little pricey, but might be due to the expensive parts. I will definitely call them when I have an emergency.

Came out on a Sunday long weekend. Diagnosed the problem real fast. Had the part and now my fridge is working again!

Saw good reviews for this company and so decided to contact Alex. Very responsive. Arrived at my home and went straight to work and fixed my dryer. No more squeaking. Fair pricing for labour and parts. Saved me from buying a brand new washer/dryer!

I called Dr Appliance on a Saturday when my washing machine went kaput and he showed up almost right away (lucky me!) but when he came, the machine suddenly worked again so he gave us some advices, told us to give him a call if it happened again & left without charging. Sure enough, it stopped working again after few weeks. This time he came and figured out what was wrong with our rather old machine, estimated what would have cost if we decided to fix it vs option of buying a new set. We ended up with a new one so he set up everything prepared for the new set to come. Overall it was a pleasant experience with Alex. He’s considerate, knowledgeable. I definitely will call him again if I need help with my appliances. One plus point is that he’s local and can arrange time to come quickly as you know how stressful is it with a broken machine in a house, we always need some kind of solution/disclosure asap.