St. Catharines Community Service Office

Rude workers but it is what it is. It provides assistance to those in need. Great to seek services and training programs.

Of course the staff is very dismissive of anyone that has any questions, social assistance should be happy to assist the public...

Very helpful when every other agencies turn their backs on you

I have had my share of Workers that were Rude and Not that willing to even listen... BUT Now I have the BEST Worker in the World She is a FRIEND too ... She is always there for me .. returns my calls ... and very helpful ... Prior to her I had a worker that is now retired that was a FRIEND to me alongside being My Support Worker --- I really do Miss her!!!!!! Yes there are those that are not good" at their Jobs even Rude but Thank Goodness I found 2 that are AMAZING !!!!"

Case workers never phone back, they say they are in the office and away from the phone meanwhile they are working at another location in Beamsville. They care more about their weekends, time off and hourly wage then their own job description. I have been trying to contact my own worker for over a year.... I saw him shopping at Sobies one day and cant get him to return my calls. I sometimes call all day for a week to try to get him on the phone. Nothing. There is coke on the public toilet. Clearly the manager Ronda doesn't care and she should be managing the Photobooth at Wallmart and not a social services office. Sometimes people are in a pathetic situation but some of the case workers (not all!!) are a very pathetic accuse of a regional workforce helping the unemployed.

The front staff are always very helpful and happy to have their jobs. Clean, free photocopier, Free local calls, ample parking lot, tonnes of information regarding job openings, housing that isn't completely insane prices, offers all types of free training courses which are funded. Big improvement from 10yrs ago!

A lovely group of people.

I have been on both sides of the fence with these people and it's a royal nightmare! They are NOT user friendly at all, the location is totally out of the way for about 80 % of the population, they take too long to process emergency applications and the worst part of all of this is they NEVER answer phone calls !!

Worker I met with was very nice and polite... However, 3 times I was told my Service Dog is not permitted?! Shame for that!

Went to pay back my nephew's funeral cost and they had no clue what I wanted to do. Even though when I buried him with their help I was told if I had the money I could pay it back and be able out a headstone on his grave afterwards as I would then own his interment rights. After going through several people I found out his cpp paid that back and I don't have too and government changes allowed me to out stone on without going through that now which I am grateful for just wish I knew sooner so his grave was not left unmarked for 2yrs until I saved enough to make it happen.