Jaguar London

Had the pleasure of purchasing a pre-owned vehicle from Philip. He was amazing! No pressure, very knowledgeable and he made us feel very taken care of every step of the way. Also a shout out to Jasmine in financial services, who was also fantastic to work with. For our next car, I am definitely returning here.

We were trying to get a build sheet for our Range Rover and we spoke to Mel in finance. She was so rude and would simply reply that she is still working on it that she can’t locate it in the system even though we gave her the VIN number. Luckily we got to speak to someone else this morning who was able to help. His name is Rob Peter if I am not wrong. The one star is for him.

The parts department was very helpful. The price of the parts that I got was good however there was a set of winter rims and tires behind the counter. They had a price tag on them for $10500.00. Wowser!

Working with Melanie Farhat was an absolute pleasure! Melanie is extremely patient, I never felt pressured to make a decision, and most importantly, a professional. The buying process of my vehicle took one week. The best part Melanie stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to Melanie if you are considering buying a new or previously owned automobile.

My wife and I purchased our Jaguar almost 6 months now and we’re both very happy with the experienced. Mr. Moe Sahioun was exceptional in what he does. He is approachable and professional with his services and will definitely recommend him to anyone looking to visit Jaguar London. We also had great experience with Melanie from finance services and Omar and Erica from Service department. I hope this notable services stay the same, or if does changed, hope to the best!

We just purchased a pre owned vehicle from Moe at Jaguar London. He was very helpful and would highly recommend using Moe for your next purchase. The customer service there was top notch, from the front desk to Jasmine in finance. Thanks for all your help!

Beyond horrible service department. Staff is rude, unprofessional, and lack the total inability to provide quality customer service. As an example, my car had a very minor service issue that took 3 return visits and several weeks for the team to properly address. The last service, they kept my car for two weeks, provided me a loaner vehicle - which was dirty - and failed to provide updates on the return of my car. Simply stating, keep the loaner and we will call you...whenever. I had to call and contact regular to determine the status. As a gesture of good will, they could have detailed my car when they returned it, however it was returned as is...but now with the engine light on. The response about the light was - it happens and just wait it out...They are unlike any other luxury car dealer in the worst possible ways, no grace or humility. Arrogance of staff, lacking attention to detail, lack of personalized service, and unwilling to address client concerns.I feel very uncomfortable visiting this dealership as I have openly heard them chastise clients in the showroom and seen them avoid servicing people walking in the door if they are of no circumstance or perceived value.I will be selling my Jaguar and will no longer support the brand. This dealership is a smear on a quality product and they should be ashamed.

An amazing team here at Jaguar Land Rover London. I would recommend to anyone looking to purchase a new or used Land Rover and Jaguar product. I’ve been to many other Land Rover dealership here in Toronto, but most of the services have not been up to par with the one that was provided here at London. Special thanks to Jawad and Philip.

My mom Marion and I had the pleasure of upgrading her 2015 RR Sport to a 2021 RR Velar R Dynamic with Andrea. She was amazing to deal with and took her time and expertise with my mom through the entire process. Mom loves her new truck and couldn’t be happier with the professional sales service she received from Andrea @ JLR London

Great friendly staff, strong communication during the process of my service call. Neat and tidy showroom. Top notch.