Quay Pacific Property Management Ltd

I have the worst experience with this company especially With Cyrille stoelzaed" one of their managers who was managing the previous building in Coquitlam where I used to live (Obelisk and mention 90% of the resident had issues with the management). I moved in July last year to a complex which is being managed with the same company and even worse with the same person. If I knew he is the manager

We had a terrible experience with Quay pacific, particularly with its manager Adam. The main reason we chose a property management company was for peace of mind in case a tenant stopped paying rent or caused other issues. Unfortunately, this happened to us, and an opportunistic tenant took advantage of the situation, causing us a loss of several months' rent. Quaypacific played a significant role in this loss. Evelyn, who was working with us, stopped responding to our emails, which was the only way of communication that Adam had instructed us to use. We asked Evelyn to file our case with the Residential Tenancy Branch, but it took her almost a year to do so. When we inquired about the status of our claim and included her manager, Adam, in the conversation, he terminated our contract, claiming we were micromanaging. If an employee doesn't respond to a client's email for a month and the client follows up with their manager, is that micromanaging? After a year, they filed the Residential Tenancy Branch conflict resolution application but forgot to inform us. The tenant showed up at the hearing while we were absent, as by that time they had terminated our contract, and the arbitrator dismissed our case due to our absence.

For a “luxury building” this strata is insufficient. Our building managers hours are 9-4, and you’re lucky to see him before noon, or catch him after 2/3. Strata went for Christmas holidays for a month and did nothing for the snow. Didn’t leave the custodians with adequate de-icing supplies resulting in dangerous icy conditions around the common property. I put in a complaint, and since then they’ve been making my life hell. Issuing me warnings for every little thing, after living here peacefully for nearly 2 years. Even issuing me a warning for “smoking on common property” and then admitting to me that the alleged complaint is from our balcony and not common property. We are permitted to smoke in our unit and on our balcony. When I argued about the warning for the wrong issue, I suddenly received a warning regarding the same pets I’ve had since moving in 2 years ago. Clearly filing complaints about legitimate concerns is a death sentence to your peaceful enjoyment. We will be moving in the spring. Far away from Quay Pacific.

We have lived in our building for a year and a half and have nothing but great things to say about our Strata Manager (James) and the service he and Quay Pacific provide to our building. I find him to be very responsive with any questions and follow-up when needed.Would definitely recommend Quay Pacific and James!

James at Quay Pacific has been managing our strata for the past year and a half. He is professional, organized and a good communicator. His wealth of past experience has been very helpful in dealing with some difficult situations.

I have received excellent services from Quay Pacific with regards to rental property management. Both Monika and Sara have been great to work with, extremely responsive to my needs, and above all very focused on communication and keeping me posted or updated in a timely manner. I also particularly find the cover-off arrangements (in case my primary contacts are on leave or unavailable) to be very seamless and there is always someone at the other end of a call or email to help me out. Nothing but 5 star level service.

Our strata has had Quay Pacifc as our property management company for years. They are very good and we have been very happy! If you are lucky enough to have Ms Gillian Jamieson as your property manager you are in A+ hands.

For the past several years, we have used the services of Quay Pacific to manage our property. They are experienced and professional and have helped us through some tough obstacles. Our strata property manager, James, works above and beyond his responsibilities, and we truly appreciate his dedication and commitment. Thank you for your guidance, James.

Quay Pacific Property Management Ltd is an amazing company to do business with. My strata has been using their services for almost one year and we are extremely satisfied with the knowledge, support and expertise and that our strata manager, Bill Koke, brings to each and every council meeting. Bill makes himself available to owners and council members and is, in my opinion, one of the best strata managers in the business. I would highly recommend Quay Pacific to any strata looking for a reputable, dependable management company.

I have lived in strata developments in different provinces for 14 years. Currently I’m in a strata which is largely self-managed except for financial and website management, and management of the annual general meetings, which are contracted to Quay Pacific. During most of my 6 years in this strata, Gillian Jamieson has been the QP manager overseeing these functions for us. Gillian is supported by a small but capable team of staffers who ensure that bills are paid on time and that new documents are added to our web site promptly, so that owners can readily access important materials such as council and AGM minutes, bylaws, rules, and insurance information.Gillian’s work on preparing documents for AGMs and presiding over them has been crucial to their success. Our strata is not particularly large, but we as owners have diverse needs and concerns which can lead to rather “spirited” participation on certain issues. Gillian’s calm and knowledgeable handling of challenging discussions has been vital to the success of these meetings. She knows the applicable legislation inside out and has a talent for explaining complex issues in simple terms without talking down to people. Owners’ questions are handled respectfully within the parameters of such meetings. Having her as an external chairperson makes a tremendous difference to the overall tone of the meeting.