Dennis Manning's Pool Center

They saved me hundreds of dollars with their excellent information. If you have pump issues go here first.

I never visited this location and did not try to spend money there. Do not know how this happens to show up in the timeline. I had called them and they did actually check to see if/ when the charge was attempted on my card/ Google account...

Systematically charges more than estimated for service. Either the company is not good at estimating what service should cost or is gouging customers. Would not recommend. Very unsatisfied.When I requested to be present during the pool service the receptionist actually said to me We don't give 'pool school'".I recommend North Eastern Pool & Spa. They are very knowledgeable and professional. And they do give "pool school.""

I've used several pool companies over the past 40 years, they are the best! The staff is extremely knowledgeable and most helpful --- very pleased!

This place is really awful, avoid at all costs!!!! The owner (Dennis Manning) is completely unhinged and rude. Screamed and swore and called the customer a liar after calling to explain an issue we had with pool opening. They are completely unprofessional and have no customer service skills. They are also not good at opening your pool, they left the water running for 48 hours straight and almost flooded entire yard, pool & house!! When we nicely informed him of this error, we were called liars, sworn at and he screamed and said YOU LOSE! then proceeded to swear up and down, and then hung up. I would avoid this place unless you want your pool/house flooded and then be yelled at by the owner. Terrible experience, get your pool opened by someone competent, who isn't a crabby old man.

We have delt with a lot of pool companies over the past 28 years. Dennis Manning's team is very professional, and evaluate pool needs accurately and efficiently. They do not sell you products that you do not need-----and our pool has never looked so good. If you want to cut your pool operating expenses in half and have the clearest, sparkling water---then this is the team for you.

New pool owner. We recently moved to a new house with a pool that was serviced by them. I thought we’d use them because they have the history of the pool. I called and spoke with a lady and was asking about pricing. I advised her that I’ve never had a pool before. She was very impatient with me and kept correcting me in a condescending town. I apologized and reminded her that I’ve never owned a pool before so I’m was sorry if I was using the incorrect verbiage. She then pulled the phone away and yelled aloud “Ahhh, I’m getting a migraine!”...she came back on and continued explaining the pricing of opening a pool. I thought she was done and I started asking a question, but apparently she was not. She then yelled in the phone, “my turn!” (Meaning it was her turn to talk). I was so taken aback by this that I just sat there in silence for a moment. She continued on and when she was done talking, I stated that I was all set and would not be using their services and hung up.Incredibly rude and incredibly unprofessional. This is not who you should have answering your phones and representing your company. Will never call again because of this experience. Too much competition out there.

We've been using them for many years to open, close and service our pool. When they open our pool, our pool and pool area are always spotless. Deck is power washed and pool water is already almost completely clear, if not perfectly clear. The guy who does maintenance is very good and knowledgeable. He has fixed many problems due to our aging pool system.

The best pool store, service center in the Rochester area hands down. More knowledge than most others.Been using them for over 20 years.

RUDE RUDE RUDE!!! I was helping a client who moved out of state before their home we sold closed by bringing in a water sample to the pool store that they’ve used for years. I called first and explained I was the real estate agent and trying to help clear their pool up before we closed and spoke to a rude older woman who said “they hadn’t been there in forever” but I could bring in a sample anyways. I went in, explained again who I was to one of the men who was at the front counter, nice guy, started testing the water, pulled out their paperwork and saw the owners were actually just there in May. Enter rude older woman: “are you using pool tablets in your skimmer?” The gentleman I was working with told her that I just the real estate agent and I wasn’t sure what they were using, just trying to help out. She laughed at me, rolled her eyes and said well we have questions and so I guess I can assume your answer to everything will just be that you don’t know. It takes a lot to make me upset and actually cry in a store but there I was... isn’t the point of a customer service employee to help solve problems, not belittle a customer for not having the answers? I asked if she was the owner of the store because I couldn’t believe a regular employee would be so rude and still have a job, I asked to speak with the owner of the pool store but was told they don’t give out his number, he wasn’t in and they didn’t know when he would be in.