Royal Inland Hospital: Emergency Room

On Wednesday, June 1,2022, I accompanied my son to the Emergency Department at RIH in Kamloops. My son was in great distress when we walked through the doors and we were greeted by a nurse, Shona, who gave us a big smile as she walked us through the Covid 19 protocols, taking her time to assess my son's condition. She provided each of us with a face mask and confidently explained what would happen once we were inside the emergency services area. Once inside I could see that it was busy, purposefully so, with many health workers and staff assisting the many people seeking medical help . During the 5 hours that we were there Shona was the constant. She greeted everyone with respect and empathy, always with that friendly smile and her warm sense of humour as she helped those needing help to navigate through the hospital emergency system. At one point late into the evening she came into the waiting room, asking if we had heard the chimes. She told us that the chimes announced the news that a baby had been born at the hospital, a joyful outcome. Every doctor, nurse, and technician my son encountered was helpful respectful and kind. Thank you all for helping him through a difficult time

Absolutely disgusting very dirty and unhelpful staff would never go back. Drive to Vernon.

Went on a Sunday evening and it was not very busy. Quick service by all staff and Dr. Brandy Reid was super helpful and listened to all my questions and concerns then proceeded to go what seemed to be above and beyond to helpe at that moment and also to direct me to the people/places where my next steps will take me. I was sooo stresses out about going in. I left feeling well heard and on the path towards feeling better. Thanks to all of you fighting the good fight down there. Bless you all!

Considering how difficult these times are these people are doing a fantastic job. Thanks for helping me out.

Incredibly quick service, I was actually amazed.. Doctor was right on the ball.. I was in and out in less than 30 mins!!

Sent to Royal Inland because of ski accident. Dr. Reed and the whole RIH team are friendly and very professional and fast in treating my injury. Never been to any hospital with such a great experience!

I really dislike hospital's this is one of the craziest yet. Some of the staff seem to not care no advice or direction. I have seen quite a few people just set aside not very good care for some people.