Bath Depot Richmond Hill

We originally purchased a shower set from Home Depot but it came with parts that weren't able to be properly installed with the tiles and piping in our bathroom. Our contractors asked us to buy a shower rail set so that we could have a better set up.We went to Bath Depot and were pleased with our purchase as it was the best priced product compared to other similar stores, and the service in the store was excellent. We were already set on making the purchase but the staff took the time to understand our situation and make sure the product was ideal for us so we didn't end up buying something we didn't need or wouldn't be happy with.About a month after our purchase of the product they took the time to give us a call to make sure that everything was going well and that the product was working well for us. Our only regret was not going to Bath Depot earlier.

Super helpful! We drove from 2 hours away to see a tub that there was a great deal on. Called ahead of time to make sure there was one on display and in stock. There was a display but there were none in stock as it had just sold. The sales associate then called me back 5 minutes later to tell me the other couple wanted theirs delivered so there was 1 left that they would put on hold for us. He went above and beyond calling me back with an update when I hadn't even left my info. When we showed up in store the sales associate working was also super helpful and really nice, she even opened the box to show us the tub we were taking home since we came from so far which they don't usually do. Great service all around and the tub is absolutely beautiful. Price wise couldn't be beat in all the shopping around I'd done. Would definitely recommend!

Great store and amazing service. Michael Thai was informative and patient during all four of my visits to the store. Very happy!

We placed an order for pickup for a certain date and the products were ready and in perfect condition. Service was quick and someone was ready to help load everything in our truck. The showroom looked superb as well!

I renovated two bathrooms and Bath Depot was one of the first places I visited. Michelle took the time to patiently walk me through all the available options in-store as I decided on vanity cabinets, porcelain tops and a shower column. When I called back a week later to order a shower door Lan was just as helpful and patient with me and all my questions.Delivery and pick up went smoothly and both Michelle and Lan even helped load all the boxes in my vehicle.Eight weeks into my renovation one of the shower door pieces went missing and Michelle went above and beyond for me, making sure I had a replacement part the next business day! Absolutely incredible customer service!My only complaint is that the instructions for the vanity (Bianca Collection) are wrong on one step which meant I had to go back during the assembly and start over. Luckily I caught it early and knew what to do for the second vanity assembly. As another review mentioned, the door/drawer adjustment is tricky and takes some time figure out - the instructions should be more clear.Overall I give Bath Depot five stars for their willingness to go above and beyond. This will be my first stop next time I update my kitchen or bathroom.

Had a great experience when I went to this Bath Depot months ago however when I called today to explain that the mirror I bought there has no vertical holes to place it on the wall. I was told that someone would call me back in a few minutes and it's been an hour and the store is now closing. That is inappropriate.

Excellent to deal with on the phone and in person. Very helpful sales people in the Richmond Hill store. I purchased a Clawfoot tub, vanities, mirrors, hardware etc… lots of choice and selection (even more than the big box stores) highly recommend

Friendly People and great costumer service.I called the store after 2 years for a part that I couldn’t find anywhere else and they were super helpful and kind to even gave me the part for free.I really recommend this store to whoever looking for kitchen and bathroom stuff.

I would like to say that first off I was impressed that someone answered the phone, which seems to be a lost cause at most businesses these days. I was pleased that Mike was enthusiastic about helping me succeed with a purchase for a Christmas gift in a certain color, and not only did he help me over the phone but in person as well. The entire process was simple and pleasing I would highly recommend this location to anyone! Great service from Mike!

The selection is top notch. However the staff at this particular location is always ready to serve and help you. Michael is the best and runs his team like a business family.I'm a contractor and send or take all my clients here to select what they require.