Build-A-Bear Workshop

I found it took a little bit to get waited on. But when we did the girl was really nice and the kids loved building the Bears very expensive. $15 to $20 for accessories or more is crazy and bears are up there in price as well from $30 to $50 bucks. But the kids enjoyment priceless.

This was my first time at Build-A-Bear to get a bear for my partner who is overseas with the military. The staff member (I cannot recall her name) was incredibly helpful and friendly throughout the entire experience. I quite enjoyed my time here, and would recommend this location in a heartbeat.

Shopped here in Halifax and also Moncton over the last 10 years or so and today was the experience that would make you wonder why you shop there. 3 associates in the store and about 10 clients, nobody was being helped. I had to drag the girl off the filler machine to ask questions as the 2 associates that were 5 feet from me wouldn't help.The only thing that saves this is the child was not with us, we are shopping the finished Bear.All that being said, the item is 100% great product and great value.

We took our daughter there yesterday for a special occasion. Ben helped her with her bear and went above and beyond! Our daughter had a great time.Thank you.

Terrific place to bring your kids and occupy their time doing something constructive. The store definitely knows how to engage kids and have them participate in the purchase. My daughter loved coming here when she was little and still remembers the experience.

I went here a few months ago with my partner who was visiting. We got in, picked my bear, then went to the stuffing area. The person stuffing was not pleasant, very condescending and overall grumpy. I even had my stuffy overfilled and very hard when I asked for the in between option, but I was too scared that they’d get even grumpier with me so I just let it be. During the whole heart process they seemed very annoyed with me and were rushing it so quickly. At the end of it all I just felt humiliated and sad, feeling like I wasn’t important and was being judged for my age. I thought it would a memorable good time but it just left me feeling bummed out.

Went here today for the first time, the staff was more interested in having their own conversation then helping. Customer service is severely lacking at this location. Will not be back. Save your $100 bucks and go somewhere with better customer service.I would have given this a 1 star, but there was one girl with curly lighter hair who ended up helping me complete the purchase, so gave 2 stars. The other 2 staff were not helpful and made us/me feel like we were an inconvenience.

My husband and I have never experienced Build-A-Bear before. We both thought it would be a great thing to do with our 12 month old on a nice family day out.This, unfortunately, was not the case.When we arrived, there was one customer finishing up a transaction, and no one else. It took the one of the two employees working about 10 minutes to assist us. When we told her we were there to mark our daughters first birthday she replied with “okay…”Once we had picked our bear out, she filled it, upsold us on the beating heart, and then left us on our own.No magic. No special experience. None of the wonderful things we had seen growing up.We really felt as though we were an imposition to the employees.It truly is a shame for such a child-focused environment not to have employees who care about delivering a magical experience to young kids.

I wanted to make a present with a personalized message for my former work colleagues. And Build-a-Bear seemed like a great place to make something they could never forget me with!Jessica, my helper, had a great sense of humour, since it wasn't a traditional bear for children.Very fast and reasonably priced.

It was very thoughtful layout, a plethora of options, to meets the wants of any person, you read that right, because it's not just for children, anyone can can go in and build their dream stuffy. There are lots of customization options. My kid seems to have found his forever toy (at least for the next few weeks). Each creation gets a nice, authentic,l birth certificate too!