White Squall Outdoor Store

These people are amazing; super friendly and helpful and they offer the best customer service!! I ordered a solo canoe from them. I mistakenly thought that it came with a removable yoke. That was my fault, not theirs. At first, I thought that wouldn't be a problem but when I took it on a canoe trip it did become one. When I got back home I sent them an email, not to complain but just to explain my problem and see if they had any suggestions. I got an immediate response from Peter. He was fantastic; so understanding; so kind! Without hesitation he volunteered to, and did, arrange to have a yoke shipped to me free of charge! Unexpected but totally appreciated, amazing customer service!

Extremely knowledgeable folks. Peter was very helpful fitting me with the right gear and equipment. I dealt with 4 other outfitters in the area, this place is the best to do business with. Will definitely be returning again.

Fantastic service! White squall offers excellent and friendly staff to assist you in finding your perfect kayak. During my most recent visit, the young gentleman who helped up, Connor, spent a lot of time getting us into a kayak I was comfortable with. He went above and beyond to teach us not only beginner skills, but also routes, lakes and other places kn the area where we can paddle around. I have visited White Squall several times and the service and staff are always kind and helpful. You can tell they really love outdoor activities and have enormous respect for keeping the great outdoors clean and accessible.The chickens are also pretty cool.

Very helpful, knowledgeable, and friendly staff. Charming store ambiance. Tons of stock for such a small place!

Wanted to support local business today as we needed a bigger kayak paddle. But sadly, was told we needed to wear a mask. Why? Because it’s their policy, yet we don’t work there. Even more shocking was the staff member was wearing a mask to protect herself from other…hmmmm. “Mandatory” mask wearing in public is over. Cool, if you want to wear it but don’t force your paranoid beliefs/policies onto others. Went to a few other local stores and spent out money there and got treated great. Avoid this place as there are a lot of better and more reasonably priced stores to go to for your kayak needs.

fyi Paddling Centre is on Fall / Winter hours call ahead to book.Fantastic people. Kathleen answered my call Tuesday so when I arrived early Wednesday Kayak & all the gear was outside ready to go (thanks Kathleen). Tim Dyer (owner) made a timely appearance to check that I have everything, thanks for help loading kayak and kind words of wisdom. I've been on lots of canoe trips and around small boats all my life but this was first time tripping w a Sea Kayak on Georgian Bay & solo. Really appreciated the warm welcome from White Squall staff wonderful people. Day one moderate winds & waves gave me time to get comfortable. Day 2 bigger wind & waves. Equipment provided was perfect for the conditions notably the kayak was very stable - Sea Kayaking is awesome. Thanks White Squall

Good, I bought replacement tips for my Akiak paddle. Very nice and helpful people both in the store and at the paddling center.

Great staff , very friendly and helpful and kayaks are great quality Great job guys !

I brought a group of international students on a kayaking adventure and the team at white squall made sure we all had an incredible experience. They were kindle, knowledgeable and passionate about the outdoors and what they do!

I participated in the Summer Paddling Getaway with White Squall Paddling Centre in mid-July 2017. We paddled to Big McCoy, a group of islands. Every detail of our 3-day trip was addressed in advance and we were well prepared. Advance notice emails, reminders and packing list links were all very helpful.The gear provided was top-notch and easy to use or learn to use. The guides were readily available to offer assistance with paddling tips, tent set-up and local history/geography/weather inquiries. The meals provided were amazing - I have camped my entire life and they prepared exceptional meals of great variety. I would highly recommend a paddling trip on Georgian Bay with White Squall.