Penske Truck Rental

This afternoon, I booked a truck from Penske Ottawa for Saturday morning. They sent me a confirmation email (reservation # 79499763) and, consequently, I booked some people to help with the moving on that specific date and time. However, they called me later on to say that their booking system does not reflect the real status of their fleet and that no trucks are available for that date !!! This is a lack of professionalism from Penske. I'll never deal with them and never recommend them to anybody. Please hire someone to connect your booking system to your available fleet. This should be an easy fix !!!

Rented a 26' truck with lift gate. Both DJ and Deep were great to deal with. They made sure I had the right truck for the job I was doing. I found the truck to be as good as anywhere else I've rented and the prices were the best I could find when you add in the price per KM. Yes you need to be patient while you wait for the staff to deal with other clients, but that's the same at all truck rental places. I will definitely rent from this place again. Thank you.

great experience. quick responses to my inquiries, listened to my concerns, addressed them accordingly and even did the lil extra...that made me to definitely,.. rent again from them.

I had a pretty stressful experience renting out a 16 ft truck from Penske Ottawa. Despite booking the reservation almost 1.5 months before the date needed, when I arrived to the rental office I was told that the truck was not available at the time I had booked. This was really frustrating as I was moving out of Ottawa and had to reschedule my movers (and pay an extra $200 fee) due to the fact that the truck wasn't available at the time I had reserved at 1 pm.I have to give a special shoutout to Dep, who was helpful and friendly and was able to acquire another truck (20 foot) for us (although it was 4 hours later than my original reservation time).The quality of the truck itself was... questionable. Although they advertise the trucks being equipped with AC, the truck was just blowing hot air the entire time. The driving seat was pretty horrible too, you feel every bump and felt like I would be ejected. Additionally, the cruise control wasn't functional which was a pain for highway driving.All in all, if you rent a truck with Penske - beware. Luckily everything worked out but it was a stressful move and I was really disappointed with the entire experience.

They gave me a truck with half fuel the. Charged me to fuel it up don’t recommend renting from them there a rip off they charged me 900 bucks to use a truck and ripped me off there truck r not properly fixed there gas gauges Dont work properly so looking out there just there to take your money and not give good customer service there just there for your money and the manager really rude just cares about how much you get charged

Booked online to reserve a truck for Sunday April 30th - reservation was confirmed and everything was good to go. The day after I receive a call telling me that there are no trucks available and that they were sorry" and nothing good be done. Sunday is the day I need the truck

Not to sure if it's a parts issue or service.Things never seem to be what they appear.

It was alright. Truck was good. Service was a little iffy. I got there at 9am on the dot and there's no one at reception...like where's the clerk? Looked everywhere. Went up on the second floor. Nope. Went outside to the side? I see someone washing the trucks. Oh he's a driver and doesn't know anything about the service desk...ok...go back and the guy's there.Doesn't acknowledge his absence and just tells me to stay behind the line, as per covid19 procedures. Whatever. I get it! However he does NOT look at me in the eye and wants me to drop my credit card in a box so he can come and pick it up.Also the clerk may or may not have been wearing a mask. I forget.Go for the reliable truck and 10% discount. Service was bleh.

I initially gave this location a 1 star review due to the following;I booked online for a Cargo Van, got everything reserved including a confirmation number. Called the location ahead of time to make sure. Turns out they don't have a Cargo Van so they offered me 16' box truck. Got to the location and they told me that contrary to what their website says and my confirmation e-mail says that they cannot accept debit cards for payment.Really messed up my weekend!Since then I raised it to 2 stars due to the customer service demonstrated below;I got a response to this review, from the owner to call a number to try and make it right. I called and they were a little confused as to why I was given that number. I explained my situation and disappointment and they were very understanding and confused once again as to why the debit card was not accepted for the rental. The main office told me they put a note on my file to provide a significant discount on my next rental.I will be renting with them again this weekend hoping that the experience will be better and will update the review accordingly. Good service and the promised discount = 4 stars, while, not so good or no knowledge of promised discount = 1 star.

Reserved my 16ft truck online a few days prior my moving date, arrived at the location an hour later. Returned the truck the same day, the whole process was smooth and without suprises in the total price. I would love to come back again for another experience.