Nespresso Boutique

First time at the boutique the woman that served me was very friendly and very helpful I usually do it by phone but I think it's nice having the service at the store thank you and will see you soon

Nick was extremely helpful today!! Really friendly and he helped me find similar flavours to what I've been buying. He also told me how to call in to customer service and fix the problems my machine is having. He was also kind enough to give me some sample pods to try at home!

Incredible, helpful service! Very knowledgeable. I had two different women helping me. Both were fantastic.Very patient with all my questions as a first time buyer.

I got a Nespresso machine @ Christmas love it makes great coffee!! My machine started to have issues about 2 months after I started using it. I called in about the issues it was having Nespresso sent a box to return it & have it fixed or replaced. This has been going on for over a month now.. had no idea they even got the machine there has been 0 contact.. I called to inquire to have rude service & to have them tell me they don't know what's going on with the machine.. I am very upset with the customer service from Nespresso Canada..

Only one line. Had to wait 15 minutes until a cashier could serve us because both people at the cashes were trying drink after drink. Once we got to the cash he started talking to his coworker trying to help her and didn’t even look at us. Make a seperate line for those people that want to come in and try qp different flavours to get their free coffee for the day and stop wasting people’s time. When i finally gave up waiting and just walked away that’s when the cashier finally started actually helping the next person. Don’t waste your time here

First time nespresso buyer and the staff here at Oshawa Town were wonderful. Then I went to Scarborough Town and had the worst experience.

I have never owned a specialty coffee machine until today. I walked into the Nespresso Boutique because they had a nice sale on: $130 off the machine + 50 free coffee pods. I was very impressed with the customer service and the store itself. It’s very clean and organized which made the shopping experience easier for me personally. They don’t bother or push you to buy things which I appreciated but the lady I had (can’t remember her name) was very knowledgeable about the products and helped me pick out a machine that works for my needs. I love the app you can download onto your phone because you can register your machine on it and purchase more pods which is very cool.I disagree with the comments saying it’s very expensive for the pods. They definitely should not raise the price by any means but if you go to Tim Hortons every morning on the way to work you are spending $2-$3 or more every morning (way more if it’s Starbucks!). The pods are 80 cents to $1.40 so on average let’s say $1 per pod - it’s cheaper then going through the drive thru at any other coffee place. Sure, you can buy a container or bag of grounds and throw it into an ordinary coffee maker and “put on a pot” but I do find the quality of Nespressos coffee much better with more flavour compared to let’s say Folgers or compliments. To each their own!I purchased the summer variety pack for the iced coffees and tried the splashing watermelon first - I enjoyed it a lot. I don’t think I will buy another brand of coffee maker/coffee again because the Nespresso brand is very good quality and the machines are nice as well. I thought it was very neat that the machine will eject the pod and put it into the container itself - was a nice surprise when I used it for the first time as I did not expect that.

Staff is very friendly, sometimes it’s slow but that’s only because they take their time to ensure their customers are taken care of. A little patience and mindfulness goes a long way. Never had a negative experience here.

Excellent service . Very friendly staff . Bought capsules and was very helpful

Extremely slow service. The concept is good where you have someone coming to those in line, asking what they want/are looking for, etc and prepping the order.But today I was fourth in line and waited almost 25 minutes to check out. They should have a backup computer and debit terminal to serve customers in line who know what they want, instead of chatting up those customers at the counter who don’t know what they’re looking forBuy another debit terminal and check people out in line